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HOS0069 - Digital Delivery Partner Work Page A

HOUSING OMBUDSMAN SERVICE

This public procurement record has 1 release in its history.

Award

03 Sep 2026 at 13:57

Award Notice
Summary of the contracting process

The Housing Ombudsman procured digital delivery partner services to help define requirements for, and support the possible recommissioning of, its patchwork of customer-facing software. The intended outcome is an integrated digital customer front door that supports existing and future strategic priorities, including a possible major expansion of services to the private rented sector. The appointed partner is expected to facilitate and complement the Ombudsman’s in-house knowledge and expertise. This is a professional digital transformation and research and development service, delivered in London for the Housing Ombudsman. It is relevant to organisations providing digital strategy, service design, software transformation, systems integration and delivery support for public-facing services.

The procurement is complete and has been awarded following a selective procedure using a call-off from a framework agreement. The contract was awarded on 15 September 2026 to xSolutions365Limited T/A Create Future for £249,250. The contract period runs from 21 September 2026 to 20 September 2027. The tender had a submission deadline of 19 August 2026 at 10:00. The requirement was classified under CPV 73300000, covering research and development design and execution, and was treated as a services procurement. The opportunity was identified as suitable for small and medium-sized enterprises. The active award covers the full stated contract value and the single delivery requirement in London.

For suppliers assessing future demand, this award shows the Housing Ombudsman needs a partner able to work alongside an internal team on a substantial digital transformation programme. Credible competitors would need to combine service design and discovery with practical digital delivery, customer-facing software expertise and the ability to integrate or replace a fragmented technology estate. Experience creating a single customer access point, translating strategic priorities into digital requirements and supporting services that may expand into the private rented sector would be directly relevant. The selected supplier’s role also indicates the importance of facilitation, knowledge transfer and collaborative delivery rather than standalone technology supply. SMEs with demonstrable public-service transformation capability may be well placed to compete when this requirement returns.

How relevant is this notice?

Notice Information

Notice Title

HOS0069 - Digital Delivery Partner Work Page A

Notice Description

The Housing Ombudsman (HOS) is considering options to recommission its patchwork of customer-facing software, introducing an integrated customer 'front door' that better supports existing and future strategic priorities, including the possibility of a major expansion of its service to the Private Rented Sector (PRS). The project directly supports the following strategic aims listed in the 26/27 business case and 2030 corporate strategy. To help define the requirements and understand the potential of a new suite of digital tools, HOS require the support of a Digital Delivery Partner who can facilitate and complement our in-house knowledge and expertise.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a7aa69c4-131b-4854-8360-2f1b29f859b7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/84d496c7-4905-471a-9487-ce5599a277b6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73300000 - Design and execution of research and development

Notice Value(s)

Tender Value
£249,250 £100K-£500K
Lots Value
Not specified
Awards Value
£249,250 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
21 Sep 2026 - 20 Sep 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HOUSING OMBUDSMAN SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PRESTON
Postcode
WC2B 4HN
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

xSolutions365Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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