Planning

Workforce Management

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Planning

03 Jul 2019 at 11:36

Market Engagement Notice
Summary of the contracting process

The procurement process is being led by HM Revenue & Customs (HMRC) in Salford, England, with the tender titled "Workforce Management." This initiative, currently in the planning stage, is centred around the procurement of innovative workforce management solutions, aiming to enhance operational capabilities across various channels. A key date to note is the engagement end date on 19th July 2019, by which interested parties should express their interest. The procurement is classified under the CPV code 48451000, which pertains to enterprise resource planning software packages, ensuring a focus on advanced technological solutions for workforce management.

This tender presents a significant opportunity for businesses specialising in workforce management, enterprise resource planning software, or related services. Companies that can offer flexible, open standards-based solutions that integrate with existing systems are particularly well-suited to compete. With HMRC seeking best-in-class services to boost customer engagement and operational efficiency, growth potential is high for SMEs and suppliers that can demonstrate innovative capabilities in this domain. Interested parties are encouraged to register on the HMRC SAP/Ariba portal to participate in the electronic market engagement exercise and access further information.

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Notice Information

Notice Title

Workforce Management

Notice Description

This to alert interested parties that HM Revenue and Customs (HMRC) is considering procurement options to meet its needs of a leading edge/best in class workforce management service. This includes, but is not exclusive to: planning, forecasting and scheduling work, operating in real time/intraday, and supporting the allocation of employees whilst driving high levels of employee engagement. In addition, its purpose is to initiate an electronic market engagement exercise. HMRC is one of the largest customer service organisations in Government, with 50000+ staff receiving 10s of millions of web interactions, web chat, telephony interactions and post (scanned and paper). We aim to deliver a world class customer service whilst building high levels of employee engagement. HMRC requires a Workforce Management (WFM) capability to plan and forecast in an 'omni-channel environment'; monitoring and adapting in real time (intraday) as business needs evolve. The WFM capability is required to be flexible, open standards-based and must ingrate (possibly via RESTful API's) with HMRC's wider Contact Engagement capability and eco-system; including: workflow management, telephony services, agent/advisor assistants, web chat, mail scanning services and analytics and HR systems. Interested parties should be aware that HMRC are currently considering procurement options to meet a variety of customer contact requirements across several channels, Ref No: SR251887682. In addition to raising awareness of potential procurement activity, this notice is to facilitate an electronic market engagement exercise so HMRC can test the market. Interested parties can register on the HMRC SAP/Ariba portal, where HMRC will be able to upload information, including questionnaires, for interested parties to access & submit responses to help further inform requirements. Additional information: HMRC use an HMRC version of SAP Ariba Sourcing. Suppliers using HMRC's Ariba for the first time, will need to register at: http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full As part of the registration process you will receive a system generated email. Once you have obtained 'your account ID (AN) number, please email e.procurement@hmrc.gsi.gov.uk with the following information: - the contract title and reference: (Workforce Management: SR248954246), - your organisation's HMRC SAP Ariba account ID: AN, - your organisation's name, - your name, - your email address, - your telephone number. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=407705662 GO Reference: GO-2019628-PRO-15041368

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a8f5cb7a-3da5-46ed-9122-da78ff576745
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1ad67887-97f9-4244-8c8e-f38c8187a782
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48451000 - Enterprise resource planning software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
3 Jul 20196 years ago
Submission Deadline
Not specified
Future Notice Date
19 Jul 2019Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Sarah Phillips
Contact Email
sarah.phillips@hmrc.gov.uk
Contact Phone
07586477941

Buyer Location

Locality
SALFORD
Postcode
M60 9LA
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Ordsall
Westminster Constituency
Salford

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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