Award

Contract Awarded project_20130 - The Pensions Ombudsman IT Managed Service

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

06 Jul 2018 at 09:15

Award Notice
Summary of the contracting process

The Department for Work and Pensions has recently awarded a contract for an IT Managed Service titled "Contract Awarded project_20130 - The Pensions Ombudsman IT Managed Service". This procurement falls within the IT services industry and is situated in central London, close to Victoria Station. The award process concluded on 1st December 2017, and the contract period extends from 14th December 2017 to 13th December 2020. The total contract value is £864,984, and the procurement was conducted through an open procedure, which is typically above threshold.

This tender presents a significant opportunity for small to medium-sized enterprises (SMEs) that specialise in IT services, particularly those offering case management systems and document management solutions. With the Pensions Ombudsman functioning as a sponsor of public service investigations, businesses focusing on enhancing operational efficiency through technological solutions may find this contract especially relevant. Given the financial constraints mentioned, companies that can provide cost-effective and flexible IT services would be well-positioned to compete for similar future opportunities.

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Notice Information

Notice Title

Contract Awarded project_20130 - The Pensions Ombudsman IT Managed Service

Notice Description

1.1.1 The Pensions Ombudsman's Office is a Non Departmental Public Body sponsored by the Department for Work and Pensions (DWP), whose role is to investigate complaints of maladministration and disputes of fact or law relating to occupational and personal pension schemes. 1.1.2 We are a small organisation employing 36 staff with an operating budget currently of less than PS3 million. As a result of public spending cuts our budget will be reducing over the next four years. 1.1.3 The office is based in central London very close to Victoria Station, where the majority of staff work (although we do have a small number of home workers). We would like to be able to allow other staff to work more flexibly from home, however we are constrained by our existing IT and infrastructure. 1.1.4 Last year we received around 4,000 telephone enquiries, 4,000 written enquiries and conducted around 950 formal investigations. We create approximately 500,000 documents each year. 1.1.5 We are looking to procure a Case Management System (CMS), an Electronic Documents and Records Management System (EDRMS) and a Management Information (MI) solution.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-aaa4368a-f9ad-453f-975a-2c3235fa1068
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d9808601-0068-4ac7-8d5c-442aac80b879
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£864,984 £500K-£1M
Lots Value
Not specified
Awards Value
£864,984 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
6 Jul 20187 years ago
Submission Deadline
1 Dec 2017Expired
Future Notice Date
Not specified
Award Date
1 Dec 20178 years ago
Contract Period
14 Dec 2017 - 13 Dec 2020 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BLACKPOOL
Postcode
FY4 5ES
Post Town
Blackpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD42 Blackpool
Delivery Location
Not specified
Local Authority
Blackpool
Electoral Ward
Stanley
Westminster Constituency
Blackpool South

Supplier Information

Number of Suppliers
1
Supplier Name

LITTLEFISH

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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