Tender

Quotation for Learning & Development Customer Feedback System

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

03 Nov 2017 at 13:35

Tender Notice
Summary of the contracting process

Sandwell Metropolitan Borough Council is currently initiating a public procurement process titled "Quotation for Learning & Development Customer Feedback System." This procurement falls under the services industry category and is set to take place in Oldbury, West Midlands, United Kingdom. The tender is in the planning stage, with a closing date for submissions on Friday, 17 November 2017, at 15:00hrs. The procurement method is an open procedure (below threshold), and the contract period is expected to commence on 1 December 2017 and run until 30 November 2019.

This tender presents an excellent opportunity for businesses specialised in software development, particularly those with experience in customer relation management systems and educational feedback solutions. Companies that can provide user-friendly software and compatible tablet devices are well-suited to compete for this contract, which aims to streamline and enhance the evaluation process of training sessions for the Council. Interested suppliers should register on the In-tend e-Tendering System to express their interest and submit a quotation.

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Notice Information

Notice Title

Quotation for Learning & Development Customer Feedback System

Notice Description

Learning & Development Customer Feedback System As part of a new initiative to support and manage the evaluation and analysis process of training sessions, Sandwell Council are looking for a supplier to deliver a tablet-based customer feedback solution. The supplier should deliver devices which are compatible with their platform hosting an evaluation 'questionnaire', data collation and automatically generated reports. The current process in which we evaluate training sessions is time consuming and costly as they are completed in paper format. Firstly, the questionnaires are designed and printed on paper. They are then given to the delegates that attend the training sessions to complete. The responses are collated by business support who manually input responses into our current system. The data is then stored on an excel spreadsheet from which infographics are designed to present the information collated and to display the return on investment. We are looking for a supplier who can provide a user-friendly software solution which enables us to design multiple questionnaires for a variety of training sessions. Additionally, the software must allow for continual feedback and reporting and must be easy to view and use. 20 devices (tablets) that are compatible with the software and fully secured for use are also required. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents. To submit a quotation you will be required to 'Opt In'. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Friday 17 November 2017 at 15:00hrs Additional information: Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ab29eacc-efd5-43da-82cf-d959ebdaad2f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e179f4f9-46f7-4e87-b66a-11765eed64f3
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

48422000 - Software package suites

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
3 Nov 20178 years ago
Submission Deadline
17 Nov 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Dec 2017 - 30 Nov 2019 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Carole Le Roux
Contact Email
carole_leroux@sandwell.gov.uk
Contact Phone
0121 569 3628

Buyer Location

Locality
WEST MIDLANDS
Postcode
B69 3DB
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
Oldbury
Westminster Constituency
West Bromwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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