Tender

Customer Satisfaction Tracking (CSAT)

HM LAND REGISTRY

This public procurement record has 2 releases in its history.

Tender

05 Jun 2019 at 15:14

Tender

05 Jun 2019 at 15:12

Summary of the contracting process

The HM Land Registry is seeking proposals for a tender titled "Customer Satisfaction Tracking (CSAT)", aimed at developing and managing a comprehensive customer satisfaction tracking and insight methodology. The tender is classified under the CPV code for customer satisfaction surveys and is valued at £620,089, with a minimum spend of £486,607. This procurement process follows a selective method, specifically a call-off from a dynamic purchasing system. The tender period concluded on 30th November 2018, while the contract is set to commence on 30th January 2019 and will run until 31st March 2022. The geographical scope includes delivery addresses across the UK and British Overseas Territories, with an emphasis on SMEs being eligible to apply.

This tender presents significant opportunities for businesses in the services sector, particularly for those specialising in customer satisfaction management and survey methodologies. Companies that have experience in data analysis, customer feedback solutions, and those capable of executing large-scale survey projects would be particularly well-suited to compete. Engaging in this contract could not only enhance a firm’s profile but also facilitate relationships with a key public organisation, paving the way for further opportunities in public sector procurement.

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Notice Title

Customer Satisfaction Tracking (CSAT)

Notice Description

Development and management of a comprehensive customer satisfaction tracking and insight methodology.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ad60bb86-1370-405c-a2ed-1dc4dac43103
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fe5c3fce-35d1-46c3-843f-79da53ad2f4c
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£620,089 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Jun 20196 years ago
Submission Deadline
30 Nov 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Jan 2019 - 31 Mar 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
HM LAND REGISTRY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CROYDON
Postcode
CR0 2AQ
Post Town
Croydon
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI62 Croydon
Delivery Location
Not specified

Local Authority
Croydon
Electoral Ward
Fairfield
Westminster Constituency
Croydon West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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