Tender

Service Desk Solution

THE GUINNESS PARTNERSHIP LIMITED

This public procurement record has 1 release in its history.

Tender

23 Nov 2016 at 17:02

Tender Notice
Summary of the contracting process

The procurement process involves THE GUINNESS PARTNERSHIP LIMITED, which is based in London, seeking a new Service Desk Solution to enhance its operational capabilities across multiple functions, including HR and IT. This tender is currently in the Tender phase, with the closing date for submissions set for 9th December 2016. The estimated value of the contract is between £130,000 and £145,000, and the contract period is scheduled to commence on 13th February 2017, lasting until 12th February 2021. The industry category falls under Software Package and Information Systems, and the solution must be accessible through both web and mobile platforms.

This tender presents significant opportunities for software companies, especially those specialising in service desk solutions and IT services, to establish a foothold within the public sector. Businesses with experience in providing software for incident and request management systems and those that can deliver excellent self-service and reporting functionalities will be particularly well-suited to compete. Furthermore, small and medium enterprises (SMEs) are encouraged to participate, reflecting the buying organisation’s openness to innovative solutions.

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Notice Information

Notice Title

Service Desk Solution

Notice Description

TGPL has a legacy Service Desk solution which is primarily used for Incident and Request management, along with some Problem management. It is currently only used by the IT and HR functions within TGP. As part of the broader strategic direction to develop the TGPL 'Service Style' and deliver an amazing customer experience TGPL is looking to implement a new internal Service Desk solution which is capable of supporting HR, IT (including Management Information), Facilities and Finance. In order to support this strategic direction the new Service Desk solution will need to provide excellent self-service and service reporting functionality and be accessible to users via both web-based clients and mobile devices. The priority will be to provide a new solution to support HR and IT before the Friday 31 March 2017, before rolling out more widely across TGPL. Additional information: If you are interested in this opportunity please submit an expression of interest before the closing date to procurement@guinness.org.uk. The tender documentation will be made available upon receipt of your expression of interest.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-adf0c44e-f175-4098-9371-fe573057e85c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/790cda73-ab49-4891-939a-39c634cdd0d2
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£145,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 Nov 20169 years ago
Submission Deadline
9 Dec 2016Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
13 Feb 2017 - 12 Feb 2021 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE GUINNESS PARTNERSHIP LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
NW1 3FG
Post Town
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified
Local Authority
Camden
Electoral Ward
Regent's Park
Westminster Constituency
Holborn and St Pancras

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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