Award

Provision of Concierge Services to Alma Road and Walbrook House Tower Blocks

LONDON BOROUGH OF ENFIELD

This public procurement record has 1 release in its history.

Award

18 Nov 2016 at 20:17

Award Notice
Summary of the contracting process

The London Borough of Enfield has awarded a contract for the provision of concierge services at various tower blocks including Walbrook House and Alma Road Estate. This procurement process was initiated as a tender, with the award decision made on 1st August 2015. The contract runs from 1st April 2015 to 31st March 2019, and the total contract value amounts to £475,000. The main category of procurement is services within the security industry, specifically under investigation and security services, and the procurement location is within the borough of Enfield, UK.

This tender represents a significant opportunity for businesses specialising in security and concierge services to grow their operations. Companies capable of delivering licenced operators and managing front-of-house services would be well-suited to participate. The responsibilities outlined in the contract highlight the need for firms that can ensure building security, manage access control, and provide high-quality customer service to residents. Businesses in the local area, as well as larger firms with experience in public sector contracts, may find this procurement particularly advantageous.

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Notice Information

Notice Title

Provision of Concierge Services to Alma Road and Walbrook House Tower Blocks

Notice Description

The London Borough of Enfield is seeking expressions of interest to appoint a suitably qualified and experienced provider, with proven capability to supply licenced operators for it's concierge service at the following tower blocks within the borough: - Walbrook House - Alama Road Estate * Curlew House * Cormorant House * Merlin House Duties will be carried out from a purpose built, secure concierge reception area located within the lobby of each tower block for the following hours for 365 days a year: - Monday to Friday: 08.00am to 23.15pm - Weekends and Public Holidays: 10.00am to 18.00pm The main function of the concierge service is to: - Provide a reassuring welcoming presence to residents of each building. - Provide access controls to the building, ensuring only authorised personnel are provided entry. - Support L B Enfield's service provision within the building. - Report issues and incidents affecting the building to service providers. - Cascade information on the building and L B Enfield's services to residents. The core requirements to be provided by the concierge service include but are not limited to the following responsibilities: - Responsibility for ensuring that the building remains secure and only residents and authorised personnel are given access. - To provide a front of house reception/meet and greet service for authorised personnel within the building. - To monitor and report any communal repairs affecting the block. - Support the work objectives of building cleaning operatives to ensure any issues are reported. - To help maintain the cleanliness of lift cars and lobby areas and keep the concierge reception area and office clean at all times. - To support residents to report property repairs. - To monitor and report any health and safety issues affecting the block and be aware of health and safety procedures. - To report any concerns regarding the safeguarding of adults or children to LB Enfield. - To inform residents of any day to day issues affecting the block. - Maintain an electronic record as per the contract performance specification, incident book and authorised visitor's book requirement. - Ensuring information is up to date on the lobby communal notice boards, and unauthorised notices are removed. - Ensuring only authorised officers are allowed into the concierge area. - Build up a good working relationship with the LB Enfield's Public Safety Centre (EPSC). - Register for each duty through LB Enfield's EPSC at the commencement / ending of each shift by each individual officer. - To report any incidents as per process and inform the EPSC. - To maintain an electronic customer feedback register of complaints, comments and improvements. The duratio..(view full details to see more) Additional information: Suppliers are to not that this is NOT a call for competition but a Contract Award Notice for the London Borough of Enfield's Provision of Concierge Services to Alma Road and Walbrook House Tower Blocks tender opportunity. The award decision was agreed by the Cabinet Member for Housing and Regeneration on the 1st August 2015, in accordance with the Council's CPR's and Scheme of Delegation. The concierge service will be provided to the following tower blocks within the boundaries of London Borough of Enfield: Walbrook House - N9 Alama Road Estate Curlew House - EN3 Cormorant House - EN3 Merlin House - EN3

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-aeae0a0a-adc8-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6c653498-d04b-4fe8-b9f1-e4ef9a20050f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79700000 - Investigation and security services

79710000 - Security services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£475,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
15 Sep 2014Expired
Future Notice Date
Not specified
Award Date
31 Jul 201510 years ago
Contract Period
31 Mar 2015 - 31 Mar 2019 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF ENFIELD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDMONTON
Postcode
N9 0TN
Post Town
North London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI54 Enfield
Delivery Location
TLI London
Local Authority
Enfield
Electoral Ward
Edmonton Green
Westminster Constituency
Edmonton and Winchmore Hill

Supplier Information

Number of Suppliers
1
Supplier Name

SYSTEMATIC SECURITY

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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