Tender

SPS 2412 - Metering, Billing and Tariff Setting

ROYAL BOROUGH OF GREENWICH

This public procurement record has 2 releases in its history.

Tender

31 Mar 2022 at 10:14

Tender Notice
Tender

16 Mar 2022 at 11:56

Tender Notice
Summary of the contracting process

The Royal Borough of Greenwich is conducting a tender for the project titled "SPS 2412 - Metering, Billing and Tariff Setting", aimed at providing metering, billing, and tariff setting services for residential district heating schemes. This initiative falls under the services category, specifically focusing on metering reading services, with a contract value of £798,000. The procurement process is at the tender stage, with submissions due by 20 April 2022. The successful service provider will be engaged for an initial period of five years, commencing 1 August 2022, with the possibility of an extension for another five years. This contract is set to roll out services to approximately 1,750 properties across the region of England, where the Royal Borough of Greenwich has existing or potential metering infrastructure in place.

This tender presents a notable business opportunity for firms specialising in metering technology, billing systems, and energy management consultancy services. Companies that are adept at providing high-quality customer engagement and tailored solutions for district heating schemes would be well-suited to compete. Participation in this procurement could allow successful bidders to establish a long-term relationship with a major local authority, thereby enhancing their market presence and contributing to sustainable energy practices in the community. SMEs are encouraged to apply, as various criteria will be evaluated that extend beyond price, incorporating broader economic benefits as part of the decision-making process.

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Notice Information

Notice Title

SPS 2412 - Metering, Billing and Tariff Setting

Notice Description

Royal Borough of Greenwich (The Council) requires a Service Provider to provide metering, billing and tariff setting services for the residential district heating schemes operated by RBG. It is envisaged that within the initial five year contract period, metering, billing and tariff setting will be required in 1750 properties (rolled out at approximately 350 connections to metering and billing per year). Most of the properties to be included within the contract will have existing heat meters installed within an HIU in the property. But some sites may require the metering and billing provider to supply and install heat meters. The provider is responsible for supplying, installing and commissioning all equipment required to collect metering data in all properties. The Council requires the Service Provider to provide a full metering and billing service in compliance with The Heat Network (Metering and Billing) Regulations 2014 and to: * Provide information to leaseholders and tenants on the specific metering and billing approach to be followed at each site, this could be via literature, engagement events and training - the specific requirements to be advised by RBG * Collect data in the most appropriate manner * Take and process meter readings remotely * Undertake data analysis and provide all data and data analysis relating to each property to the Council in the format and at frequency to be agreed with the Council * Give particular consideration to potentially vulnerable residents in all services provided, including but not limited to tariff setting, arranging access to properties for maintenance, provision of and access to billing information, credit control and payment options, data analysis to identify under-use * Providing access to the Council to real time data * Set up and operate individual customer accounts * Provide billing services to the Council * Provide bills and supporting information to residents that is compliant with all relevant legislation and guidance * Develop standing and variable charges including heat sale tariffs for all properties. Standing charges * Manage and collect charges under the Council's Heat Supply Agreements with the end-users * Offer full flexibility in charges collection/credit control options to individual properties * Undertake maintenance and repairs to metering and billing equipment * Work in the spirit of partnership with the Council * Provide a high-quality Service that is financially and environmentally sustainable * Comply with all applicable legislation * The Contract period will be for five years plus an option to extend for a further five years * The draft terms and conditions of contract that have been published alongside this notice in the Invitation to tender (ITT) pack are subject to change. The evaluation criteria will be based on the most economically advantageous tender (MEAT). Prior to commencing the formal procurement process, RBG engaged with potential suppliers via a soft market te Additional information: Price is not the only award criterion and all criteria are stated in the procurement documents. This procurement will be managed electronically via the RBG Proactis Procontract etendering suite. To participate in the procurement, participants shall first be registered on the e-tendering suite. If bidders have not yet registered on the e-tendering suite, this can be done online at: https://royalgreenwich.proactishosting.com/ by following the link: https://procontract.duenorth.com/register. Please note that, to register, bidders must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Note: registration may take some time please ensure that you allow a sufficient amount of time to register. Full instructions can be found at: https://supplierhelp.due-north.com/ Once you have registered on the e-Tendering Suite, a registered user can express an interest for a specific procurement. This is done by looking at the opportunities sections. The registered user will receive a notification email to alert them once this has been done. As a user of the e-Tendering Suite you will have access to proactis e-portal email messaging service which facilitates all messages sent to you and from you in relation to any specific RFX event. Please note, it is your responsibility to access these emails on a regular basis to ensure you have sight of all relevant information applicable to this opportunity. For technical assistance on use of the e-Sourcing Suite please contact Proactis Helpdesk Freephone: 03450103503

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-aecbbc89-c132-4958-8c99-a3896153e022
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9ecf5130-14a1-4b3e-9455-b94ee45edad6
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

38 - Laboratory, optical and precision equipments (excl. glasses)

48 - Software package and information systems

65 - Public utilities

71 - Architectural, construction, engineering and inspection services

CPV Codes

38551000 - Energy meters

48444100 - Billing system

65500000 - Meter reading service

71314300 - Energy-efficiency consultancy services

Notice Value(s)

Tender Value
£798,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
31 Mar 20223 years ago
Submission Deadline
20 Apr 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Jul 2022 - 1 Aug 2027 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ROYAL BOROUGH OF GREENWICH
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE18 6HQ
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI51 Bexley and Greenwich
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Greenwich
Electoral Ward
Woolwich Arsenal
Westminster Constituency
Greenwich and Woolwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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