Tender

HPE support and maintenance agreements

SANDWELL METROPOLITAN BOROUGH COUNCIL

  • Contract Timeline

    Publication Date

    5th February 2025 15:53:23 PM

    Tender Deadline

    20th February 2025 23:59:00 PM   Expired

  • Contract Summary

    ICT Services of Sandwell Metropolitan Borough Council wishes to extend four HPE support and maintenance agreements which are due to expire on the 31st March 2025. To maintain service provision, ICT Services are now inviting HPE resellers to submit a renewal quotation for period 1st April 2025 to 31st March 2026. Existing Service Agreement details: If you are interested in submitting a quotation, please send a project correspondence to the portal to request the agreement ID's and serial numbers document. Below is a summary of the four agreements (in the format Document ID, Number of servers, Product): 1, 1 , 843374-425 2, 2, 843374-425 3, 3, 843374-425 4, 24, 755258-B21 The level of cover being requested is: HPE Tech Care Essential SVC to include onsite engineering support, replacement parts, technical support and general technical guidance. Key points to take into consideration when completing the tender response. o It is a key requirement that the support and maintenance agreement is backed to HPE and that ICT Services can continue to raise incidents and service requests directly with HPE in full for each service agreement. Any proposals not utilising direct HPE support will be rejected. Q. Is the hardware and software support in your proposal backed directly to HPE? [YES|NO] o Please provide one single quotation covering all four agreements. o Each quotation needs to be linked to the correct HPE agreement number and sub-total for that quotation with a final total covering all four agreements. o We do not want to consolidate all four agreements into a new single agreement ID for logistical reasons. Additional information: Please submit a project correspondence requesting the agreement IDs and serial number documents. All quotes will need to be submitted on the In-Tend portal. Is a Recurrent Procurement Type? : No

  • Contract Details

    Open Contracting ID

    ocds-b5fd17-afc534f7-a593-4850-a23d-ab939da276bd

    Publication Source

    Contracts Finder

    Procurement Stage

    Tender

    Procurement Method

    Open

    Procurement Method Details

    Open Procedure (below Threshold)

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    48800000
    48820000
    48821000
    48822000
    72100000

    CPV Division(s)

    48 - Software package and information systems
    72 - IT services: consulting, software development, Internet and support

  • Awarding Authority

    SANDWELL METROPOLITAN BOROUGH COUNCIL

    Buyer Name

    Balbir Bhogal

    Buyer Email

    balbir_bhogal@sandwell.gov.uk

    Buyer Phone

    0121 569 6000

    Buyer Address

    Freeth Street, Oldbury

    West Midlands

    B69 3DB

    United Kingdom