Award

Library Customer Self Service- Kiosks and RFID Provision

KENT COUNTY COUNCIL

This public procurement record has 1 release in its history.

AwardUpdate

25 Mar 2025 at 16:11

Award Notice
Summary of the contracting process

Kent County Council has awarded a contract for the provision of new Library Customer Self Service kiosks and RFID systems. The contract, valued at £513,720, falls under the industry category of office and computing machinery, equipment, and supplies. It involves the replacement of 110 existing kiosks with 88 upgraded units across Kent library sites. These kiosks will facilitate payment via multiple methods including coin, notes, credit/debit, and contactless. The procurement process, which utilized a selective call-off from a framework agreement, reached the award update stage on 16 December 2024, with Bibliotheca Ltd named as the supplier. The contract period spans from 6 January 2025 to 6 January 2032.

This tender offers significant opportunities for businesses specializing in office and computing machinery, especially those that provide innovative self-service solutions and RFID technology. Small and medium enterprises (SMEs) are particularly suited to compete for such tenders in future procurements. By developing and supplying advanced self-service kiosks, businesses can support public libraries in enhancing customer experience, improving efficiency, and embracing cashless payment systems, thereby driving greater customer satisfaction and operational savings.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Library Customer Self Service- Kiosks and RFID Provision

Notice Description

Kent Libraries currently use 110 kiosks across 40 library sites. The Kiosks are used for issue, return and renewal of items, via Radio Frequency Identification (RFID) coding tags. 23 of the 110 kiosks also provide chip and pin and contactless payment for library services and provide access to Netloan, which allows users to book onto public access PCs and release printing. All of this was introduced to make things easier for customers to complete basic transactions, reduce queues at staff desks, give staff more time to focus on customer engagement and when introduced in 2016 enabled the service to reduce staffing levels and achieve MTFP savings. Due to the current kiosks coming near to end of life, upgraded kiosks are required. Kent County Council requires the following: - A revised and reduced number of 88 Self-Service Kiosks with facility to take payment via coin, notes, credit/debit and contactless, - The new kiosks will be implemented across Kent libraries using a phased approach. - The chosen solution must comply with the following: * To comply with KCC ICT systems security requirements, any solution must be PCI-DSS (credit card) and PAD-DSS (RFID device) compliant. * Hold ISO/IEC 27001 - Information Security Management accreditation. - The disposal of the current 110 outdated kiosks.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b01510e5-f26b-4eb2-93ca-87174e917bca
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0d628c4f-d0ed-49f8-b218-b3022e340c34
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

CPV Codes

30000000 - Office and computing machinery, equipment and supplies except furniture and software packages

Notice Value(s)

Tender Value
£513,720 £500K-£1M
Lots Value
Not specified
Awards Value
£513,720 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
25 Mar 202511 months ago
Submission Deadline
15 Dec 2023Expired
Future Notice Date
Not specified
Award Date
16 Dec 20241 years ago
Contract Period
6 Jan 2025 - 6 Jan 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
KENT COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MAIDSTONE
Postcode
ME14 1XQ
Post Town
Rochester
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ45 Mid Kent
Delivery Location
TLJ South East (England)
Local Authority
Maidstone
Electoral Ward
Penenden Heath
Westminster Constituency
Maidstone and Malling

Supplier Information

Number of Suppliers
1
Supplier Name

BIBLIOTHECA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-b01510e5-f26b-4eb2-93ca-87174e917bca-2025-03-25T16:11:24Z",
    "date": "2025-03-25T16:11:24Z",
    "ocid": "ocds-b5fd17-b01510e5-f26b-4eb2-93ca-87174e917bca",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "SC23202",
        "title": "Library Customer Self Service- Kiosks and RFID Provision",
        "description": "Kent Libraries currently use 110 kiosks across 40 library sites. The Kiosks are used for issue, return and renewal of items, via Radio Frequency Identification (RFID) coding tags. 23 of the 110 kiosks also provide chip and pin and contactless payment for library services and provide access to Netloan, which allows users to book onto public access PCs and release printing. All of this was introduced to make things easier for customers to complete basic transactions, reduce queues at staff desks, give staff more time to focus on customer engagement and when introduced in 2016 enabled the service to reduce staffing levels and achieve MTFP savings. Due to the current kiosks coming near to end of life, upgraded kiosks are required. Kent County Council requires the following: - A revised and reduced number of 88 Self-Service Kiosks with facility to take payment via coin, notes, credit/debit and contactless, - The new kiosks will be implemented across Kent libraries using a phased approach. - The chosen solution must comply with the following: * To comply with KCC ICT systems security requirements, any solution must be PCI-DSS (credit card) and PAD-DSS (RFID device) compliant. * Hold ISO/IEC 27001 - Information Security Management accreditation. - The disposal of the current 110 outdated kiosks.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "30000000",
            "description": "Office and computing machinery, equipment and supplies except furniture and software packages"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "South East",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 513720,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2023-12-15T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2025-01-06T00:00:00Z",
            "endDate": "2032-01-06T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "goods"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/XjVA96JU",
            "name": "KENT COUNTY COUNCIL",
            "identifier": {
                "legalName": "KENT COUNTY COUNCIL",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/XjVA96JU"
            },
            "address": {
                "streetAddress": "County Hall",
                "locality": "MAIDSTONE",
                "postalCode": "ME141XQ",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "laura.garay2@kent.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-305907",
            "name": "Bibliotheca Ltd",
            "identifier": {
                "legalName": "Bibliotheca Ltd"
            },
            "address": {
                "streetAddress": "SK8 7BS"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/XjVA96JU",
        "name": "KENT COUNTY COUNCIL"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-b01510e5-f26b-4eb2-93ca-87174e917bca-1",
            "status": "active",
            "date": "2024-12-16T00:00:00Z",
            "datePublished": "2025-01-07T15:29:40Z",
            "value": {
                "amount": 513720,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-305907",
                    "name": "Bibliotheca Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-01-06T00:00:00Z",
                "endDate": "2032-01-06T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/0d628c4f-d0ed-49f8-b218-b3022e340c34",
                    "datePublished": "2025-01-07T15:29:40Z",
                    "dateModified": "2025-03-25T16:11:24Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}