Award

Call Handling for the Revenues and Benefits Partnership

WEST DORSET DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Award

30 May 2017 at 12:54

Award Notice
Summary of the contracting process

The procurement process involves the direct award of a contract for "Call Handling for the Revenues and Benefits Partnership" by West Dorset District Council. This initiative is aimed at renewing call handling software that has been implemented across various teams within the council. The contract, valued at £35,310, falls under the industry category of Telephone and Data Transmission Services (CPV code 64210000) and is located in the South West region of England. The tender period concluded on 25 May 2017, with the contract duration set from 26 May 2017 to 25 May 2018.

This tender presents a valuable opportunity for businesses specialising in telecommunications and software services, particularly those that can provide innovative call handling solutions. Companies with experience in public sector contracts and those capable of effectively supporting local government needs would be well-suited to participate in similar future tenders. The partnership between West Dorset District Council and its partner councils opens the door for competitive bids from established firms in the relevant industry.

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Notice Information

Notice Title

Call Handling for the Revenues and Benefits Partnership

Notice Description

Renewal of call handling software. This was introduced to mitigate the transfer of dealing with customer telephone calls which are no longer being dealt with by the customer contact team. The call handling software was originally introduced in the benefits team and more recently introduced in the revenues team. Procured by West Dorset District Council on behalf of itself, Weymouth & Portland Borough Council and Purbeck District Council (Revenues and Benefits Partnership). Direct awarded using the G cloud 8 Framework, service id 7471 1704 4815 2834. G-Cloud 8 will be replaced by G-Cloud 9 during May 2017.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b08db4b4-3547-49d8-86d2-926cf8041176
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/304558fa-5ad2-4afe-a554-2788d417c7a2
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64210000 - Telephone and data transmission services

Notice Value(s)

Tender Value
£35,310 Under £100K
Lots Value
Not specified
Awards Value
£35,310 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
30 May 20178 years ago
Submission Deadline
25 May 2017Expired
Future Notice Date
Not specified
Award Date
24 May 20178 years ago
Contract Period
25 May 2017 - 25 May 2018 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST DORSET DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DORCHESTER
Postcode
DT1 1UZ
Post Town
Dorchester
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK64 Dorset
Delivery Location
TLK South West (England)
Local Authority
Dorset
Electoral Ward
Dorchester West
Westminster Constituency
West Dorset

Supplier Information

Number of Suppliers
1
Supplier Name

INFORM 360

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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