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CRM Software Subscriptions, User Support and Technical Services

The Planning Inspectorate

This public procurement record has 1 release in its history.

Award

14 Aug 2025 at 12:03

Award Notice
Summary of the contracting process

The Planning Inspectorate, headquartered in Bristol, England, has recently completed a procurement process for CRM Software Subscriptions, User Support, and Technical Services. The contract was awarded through the G Cloud 14 framework, specifically Lot 2: Cloud Software and Lot 3: Cloud Support, to ensure effective use of the Zendesk Suite - Enterprise. The awarded contract, valued at £200,241, will span from 19th July 2025 to 18th July 2028, with the procurement falling under the industry category of contact management software services. The procurement method used was selective, through a call-off from a framework agreement, with the award stage commencing on 14th August 2025.

This tender presents lucrative opportunities for enterprises looking to expand in the technological service market, particularly those specialising in CRM and cloud solutions. Small and medium-sized enterprises (SMEs) are especially well-suited to compete for similar contracts, given the selective method employed by the contracting authority. Businesses focusing on providing robust user support and technical services alongside software solutions could significantly benefit from engaging in such procurement processes. This contract aligns with strategic growth in cloud computing services within the South West region of the United Kingdom, offering a platform for expansion in the governmental service sector.

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Notice Information

Notice Title

CRM Software Subscriptions, User Support and Technical Services

Notice Description

G Cloud 14 Call-Off Contract awarded via Lot 2: Cloud Software and Lot 3: Cloud Support to enable and support the Buyer to use Zendesk Suite - Enterprise effectively for the purpose it intends, through the supply of relevant subscriptions, user support and, as required, associated professional services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b0f67825-03e8-4ccf-8226-c9acbf0c6d7a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/78d6c67f-c1cb-4857-a2ba-dcd212774a3c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48333000 - Contact management software package

Notice Value(s)

Tender Value
£200,241 £100K-£500K
Lots Value
Not specified
Awards Value
£200,241 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
14 Aug 20251 years ago
Submission Deadline
24 Jun 2025Expired
Future Notice Date
Not specified
Award Date
15 Jul 20251 years ago
Contract Period
19 Jul 2025 - 18 Jul 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Planning Inspectorate
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS1 6PN
Postcode Area
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK51 Bristol, City of
Delivery Location
TLK South West (England)
Local Authority
Bristol, City of
Electoral Ward
Lawrence Hill
Westminster Constituency
Bristol East

Supplier Information

Number of Suppliers
1
Supplier Name

Route 101 Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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