Award

Contract Tender for a Service Complaint Adjudicator - legal services

LEGAL OMBUDSMAN

This public procurement record has 3 releases in its history.

Award

05 Mar 2018 at 15:08

Award Notice
TenderAmendment

14 Nov 2017 at 09:16

Tender Notice
Tender

08 Nov 2017 at 11:34

Tender Notice
Summary of the contracting process

The LEGAL OMBUDSMAN is seeking a Service Complaint Adjudicator to provide legal services under a contract titled "Contract Tender for a Service Complaint Adjudicator." The tender relates to the legal services industry and will be situated in the West Midlands, United Kingdom. The contract is set to commence on 1 April 2018 and will last for one year, with an option to extend for an additional two years. Bidders must submit their proposals by the deadline of 4 December 2017, with a budget of £14,000 for the service. This is an open procurement method which allows various suppliers to participate.

This tender presents a valuable opportunity for businesses in the legal services sector, particularly small and medium-sized enterprises (SMEs) that offer complaint resolution or adjudication services. Companies with experience in legal complaint handling, investigations, or related consultancy services would be particularly well-suited to submit their proposals. Engaging with the LEGAL OMBUDSMAN can enhance business visibility and foster growth through collaboration in providing independent and effective consumer complaint resolution mechanisms.

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Notice Information

Notice Title

Contract Tender for a Service Complaint Adjudicator - legal services

Notice Description

The Office for Legal Complaints (OLC) operates the complaints scheme set up under the Legal Services Act 2007 (primarily Part 6) which provides a free, independent service to consumers looking for help with legal and claims management service complaints at second tier, the first tier being the professional service provider. The current service complaints policy is on our website and is currently under review. We aim to resolve complaints about our service internally. This is done by case team leaders at stage 1. If the customer (consumer or professional service provider) is not satisfied with the response the complaint progresses to stage 2 and is dealt with by a senior member of staff. If customers remain dissatisfied with that response the compliance team, who administer the service complaints process, forward the complaint to the Service Complaints Adjudicator (SCA). The nature of the work to be provided by the SCA is set out in the service complaints policy and how it is provided is set out in the terms and conditions of the contract. The SCA will perform an investigation, review and report recommendations to the OLC in line with the current policy The contract will be for a one year period with an option to extend up to a further two years and to commence 1 April 2018. The proposed contract terms are set out as an appendix to this tender. Bidders who wish to amend or contract using different or amended terms must indicate this as part of their tender submissions although OLC reserves the right not to agree to them. Submissions should be made according to the guidelines and requirements included in the Invitation to Tender document attached to this proposal. An error in CPU code reporting from the EU means that the industry shows incorrectly as construction. This is not a error that we can correct. Please be aware that we are a part of the legal services industry.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b12add63-c789-4e37-8a6f-179011f8134b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bca1f048-f8c9-4645-bf59-e6e9c5e8687b
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£14,000 Under £100K
Lots Value
Not specified
Awards Value
£14,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
5 Mar 20187 years ago
Submission Deadline
4 Dec 2017Expired
Future Notice Date
Not specified
Award Date
29 Jan 20188 years ago
Contract Period
31 Mar 2018 - 31 Mar 2019 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LEGAL OMBUDSMAN
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WOLVERHAMPTON
Postcode
WV1 9WJ
Post Town
Wolverhampton
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG39 Wolverhampton
Delivery Location
TLG West Midlands (England)
Local Authority
Wolverhampton
Electoral Ward
Heath Town
Westminster Constituency
Wolverhampton North East

Supplier Information

Number of Suppliers
1
Supplier Name

CLAIRE EVANS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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