Tender

Customer Feedback Advisor PH 02.11.21

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

02 Nov 2021 at 10:32

Tender Notice
Summary of the contracting process

The Sandwell Metropolitan Borough Council is inviting tenders for the role of Customer Feedback Advisor, titled "Customer Feedback Advisor PH 02.11.21." This opportunity falls within the services industry, specifically in personnel supply services, and is located in Oldbury, West Midlands, UK. The procurement is currently in the Tender stage, with a closing date for submissions set for Friday, 5 November 2021, at 12:30 PM. The contract is set to commence on 15 November 2021 and will last for a duration of 12 weeks, with a contract value estimated at £5,634.

This tender presents a significant opportunity for businesses that offer temporary staffing services, particularly those with expertise in customer service and complaint handling. Companies with a strong customer focus and a proven track record in administration and communication skills would be well-suited to participate. The open procurement method encourages competitive bidding, providing a platform for businesses to showcase their capabilities and potentially expand their client base within the public sector.

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Notice Information

Notice Title

Customer Feedback Advisor PH 02.11.21

Notice Description

Customer Feedback Advisor Rate of Pay: PS10.83 Hours: 37 hours per week Location: Based at Roway Lane, Oldbury Start Date: ASAP Contract type: Agency - 12 weeks Brief description: We have an excellent opportunity for a Customer Feedback Advisor to join our Customer Complaints and Feedback team, and will contribute to the smooth and efficient running of the department. They will have excellent administration skills with a strong customer focus and can thrive in a busy working environment. Experience will include: * Minimum of 12 months experience of working within a Customer Service environment dealing with complaints handling and undertaking reception duties. * A professional telephone manner * Well organised with a positive and flexible approach to working * High level of IT literacy * Excellent communication and listening skills Applicants must possess 3 GCSE's at minimum Grade C, including English Language or equivalent. Need candidates who can start asap. Please see JD and PS for further information. No DBS is required for this role. This role is inside IR35 Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: Friday 5 November 2021 at 12.30pm Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b26d8b61-130c-44b3-9edb-fb3fe3b20032
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cc1bf09b-cc19-4f67-a37e-fca7aa51b76f
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79620000 - Supply services of personnel including temporary staff

Notice Value(s)

Tender Value
£5,634 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Nov 20214 years ago
Submission Deadline
5 Nov 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
15 Nov 2021 - 15 Feb 2022 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
B70 8SZ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
West Bromwich Central
Westminster Constituency
West Bromwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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