Notice Information
Notice Title
St Helens Council Schools ICT Support Contract
Notice Description
The current School's ICT support contract ends in July 2019. The contract provides support for all primary (55 sites), secondary (7 sites) and special schools (3 sites). The contract also covers an alternative provision site, the Children's Home. Some exceptions to this are a few academies that have sourced alternative arrangements. This is a fully managed ICT service contract in supporting over 20,000 connected devices and approximately 3,000 teaching and non-teaching staff within the borough of St Helens. Some details relating to the Fully Managed ICT Support Contract: - * Managed Desktop/Mobile Devices (Laptops, Desktops, iPads and Peripherals) Support Services * Contract Performance Management and Monitoring, liaison with Council's Business IT section * Centralised Services - LA's SIM test server, Anti-Virus, End-Point protection, Patch Management, Content filtering, Firewalls, LAN Support, Management of O365, authentication with the on-premise Active Directory, Wireless, Backups (Service Continuity), VPNs, Apple Devices, MDM, Security, Encryption, PSN connections, Internet connections, edge devices (network devices), bandwidth management, VM and storage management * SIMS - Management Information Software used in schools, user support, software updates, B2B data transfer with Capita products, liaison with Council's System Support Team if required. * SIMS conference/Roadmap and ICT Road Shows * O365 Training (TEAM, Yammer, Security Related Issues, GDPR) * Learning Platform (Moodle) (Mainly High Schools) * Procurement, Asset management, disposal of any ICT equipment * OFSTED support to schools * Reactive, proactive & remote support services * Currently 48 schools opt-in for a technician to attend site half a day per week to undertake Pro-active Support. The half day pro-active support includes the following duties :- o Provide advice and support to school staff in achieving basic ICT skills o Provide advice to school on ICT related procurement o Liaise with 3rd party ICT suppliers where applicable o Installation of new software or equipment purchased by the school o Carry out minor repairs and maintenance on any ICT equipment * Hardware and curriculum software installation * Audio and visual support, advise and maintenance, liaison with Council's Building Services section if required * ICT strategic planning, hardware & software refreshment and budget planning with schools * Representatives to attend any meetings when required * Relationship management with each school (Managing Expectation) * ITIL Service desk approach (Online and Phone) ISO27001, * Technical liaison with Council's Business IT section if required * There are approximately 35 full time employed staff who will be subject to TUPE PLEASE NOTE THAT ALL COMMUNICATION NEEDS TO BE VIA THE CHEST - (https://www.the-chest.org.uk/?openForm)
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-b6219729-ac23-4e26-b49f-4bef1f1ced06
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/b030a631-1714-45c1-8146-fd354a1b9761
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Market Engagement Notice
- Procurement Type
- Standard
- Procurement Category
- Not specified
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72600000 - Computer support and consultancy services
72700000 - Computer network services
Notice Value(s)
- Tender Value
- £5,500,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 15 May 20187 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 5 Jul 2018Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Cancelled
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ST.HELENS COUNCIL
- Contact Name
- Jack Bate
- Contact Email
- jackbate@sthelens.gov.uk
- Contact Phone
- 01744 676789
Buyer Location
- Locality
- ST.HELENS
- Postcode
- WA10 1HF
- Post Town
- Warrington
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD7 Merseyside
- Small Region (ITL 3)
- TLD71 East Merseyside
- Delivery Location
- TLD North West (England)
-
- Local Authority
- St. Helens
- Electoral Ward
- St Helens Town Centre
- Westminster Constituency
- St Helens South and Whiston
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/b030a631-1714-45c1-8146-fd354a1b9761
15th May 2018 - Early engagement notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/47463fe1-759c-4fc6-b882-880ae8e4a947
5th April 2018 - Early engagement notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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