Tender

SCC JCP Quarterly Experience Survey(s)

SE SHARED SERVICES

This public procurement record has 2 releases in its history.

TenderAmendment

25 Feb 2020 at 15:14

Tender Notice
Tender

25 Feb 2020 at 14:58

Tender Notice
Summary of the contracting process

The Surrey County Council, through SE Shared Services, has initiated a public procurement process titled "SCC JCP Quarterly Experience Survey(s)." This tender falls under the survey services industry category (CPV code 79311000) and is based in Surrey, United Kingdom, with the procurement method stated as an open procedure. The tender period is active, with submissions closing on 8th March 2020. The contract is expected to start on 6th April 2020 and run until 5th April 2025, allowing for a structured and consistent approach to quarterly surveys aimed at enhancing employee engagement.

This procurement opportunity presents significant growth potential for businesses specialising in survey services, survey analysis, and customer satisfaction surveys. Companies capable of delivering timely and effective survey solutions that engage and analyse employee sentiments will find this tender particularly suited to their capabilities. As the Council aims to refresh its engagement strategy by introducing quarterly pulse surveys, businesses that can provide innovative survey designs and methodologies will be well-positioned to compete for the contract.

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Notice Information

Notice Title

SCC JCP Quarterly Experience Survey(s)

Notice Description

Here at Surrey County Council we are looking to refresh our approach to employee engagement. Being a large organisation with a huge variety of roles, traditionally we have run an annual survey which all staff are asked to complete (mostly digitally, but we do have a lot of roles which are not computer based), and comprised of questions where most asked for a tick-box answer. We are now looking to adopt a dual approach which alternates pulse surveys and focus groups. Each survey will take place every quarter and we will target 25% of the total workforce (with proportionate representation of our Directorates) so that no employee is asked to complete the survey more than once a year. We will run the focus-groups in-between each survey and these will be open to all. We are taking this approach because an annual survey is no longer an effective form of engagement for us. Annual surveys are time consuming, generates a lag in results analysis, is always considered to run 'at the wrong time' and the results are shared as a 'big reveal' which becomes a static reputation for the year. We envision quarterly surveys to allow us to be the satellites in the sky, constantly aware of how the workforce is feeling, whilst avoiding survey fatigue. The plan is to run the surveys for one year, review the questions, and then the updated question set will stay fixed for the next three-five years. This is to enable us to build a picture of trends by using a set of consistent and benchmark able questions. Additional information: Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b684877d-d0ab-4a93-9042-d424d35a80cf
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d77a7c7d-0ce9-4a1a-8d68-71aadf1b0d3c
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

79311100 - Survey design services

79311300 - Survey analysis services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 Feb 20206 years ago
Submission Deadline
8 Mar 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
5 Apr 2020 - 5 Apr 2025 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SE SHARED SERVICES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SURREY
Postcode
KT1 2DN
Post Town
Kingston upon Thames
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI63 Merton, Kingston upon Thames and Sutton
Delivery Location
Not specified
Local Authority
Kingston upon Thames
Electoral Ward
Kingston Town
Westminster Constituency
Kingston and Surbiton

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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