Tender

Contact Centre Software (Microsoft 365 Platform)

THRIVE HOMES LIMITED

This public procurement record has 1 release in its history.

Tender

22 Sep 2021 at 07:49

Tender Notice
Summary of the contracting process

Thrive Homes Limited is seeking a supplier for its "Contact Centre Software (Microsoft 365 Platform)" as part of a business transformation programme aimed at enhancing both customer and staff services. This procurement falls under the software package and information systems industry category and is classified as an open procedure above threshold. The tender is currently active with a submission deadline set for 25 October 2021. The anticipated contract period will commence on 3 January 2022 and extend until 2 January 2028, with a total contract value of £470,000.

This tender presents a significant opportunity for businesses specialising in software solutions, particularly those experienced with Microsoft 365 and cloud-based technologies. Companies that can demonstrate capabilities in implementing enterprise resource planning tools and improving operational efficiency would be well-suited to compete for this contract. The shift towards a more agile and mobile operating environment in the social housing sector creates possibilities for innovative service providers looking to support Thrive Homes' strategic objectives.

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Notice Information

Notice Title

Contact Centre Software (Microsoft 365 Platform)

Notice Description

Thrive wants to embark on a business transformation programme which will improve front and back end services for both customers and colleagues. The way in which the social housing sector makes use of IT is undergoing a radical change, often utilising cloud-based technologies that allow information to flow seamlessly throughout an organisation, ideally suited to an agile and mobile operating environment. Thrive's Strategic Framework includes strategic objectives for customers, staff, and technology. The strategic objectives of "a good place to work" wants to see more people work remotely and recognise that a "one size fits all" model doesn't meet the expectations of different generations. In respect of the technology the strategic objectives are to develop the role of technology to improve operational efficiency and effectiveness for both customers and staff. To meet these strategic objectives, it is clear that the number of different applications and it uses, as this complexity is hindering achievement of its strategic objectives, which is concentrated around growth, financial resilience, enhanced working environment and a fair deal for customers. In March 2021 Thrive's board agreed a business case to deploy the Microsoft 365 technology stack over a three-year programme in the form of an Enterprise Resource Planning tool replacing legacy systems. The procurement is underway for all solutions. It is anticipated that this contract will mobilise January 2022 with Go Live by April 2022. Apply via: https://xantive.supplierselect.com/

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b6f02bdf-188f-4be3-89f6-3f77e2e45b95
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/52b25fd5-912e-4c5b-8ece-5c97acd05e25
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£470,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Sep 20214 years ago
Submission Deadline
25 Oct 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
3 Jan 2022 - 2 Jan 2028 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THRIVE HOMES LIMITED
Contact Name
Not specified
Contact Email
procurement@thrivehomes.org.uk
Contact Phone
Not specified

Buyer Location

Locality
HEMEL HEMPSTEAD
Postcode
HP3 9TD
Post Town
Hemel Hempstead
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH27 South West Hertfordshire
Delivery Location
Not specified
Local Authority
Dacorum
Electoral Ward
Kings Langley
Westminster Constituency
South West Hertfordshire

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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