Notice Information
Notice Title
People's experience of care following contact with Health and Social Care Services
Notice Description
This is a Contract Award Notice The Care Quality Commission (CQC) requires research on people's experiences of care following contact with NHS healthcare services. Our NHS patient survey programme now includes a question asking permission for further contact from CQC to understand personal experiences of care. This is included in our maternity survey, our urgent and emergency care survey, our adult inpatient survey and our community mental health survey. We would like to use this mechanism to explore aspects of patient experience not currently covered in our surveys, such as how individuals are or are not supported to stay well at home upon discharge from hospital. This procurement was undertaken through the CQC Research and Evaluation Framework Lot 7 - Involving people in health and social care and understanding people's experiences of care, following the Further Competition process. The Contract is awarded for an initial period of 12 months with an option to extend for up to 12 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC EP&S 106
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-b84bcdbe-610f-4e23-869c-56053635d87d
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/1d4986b9-eb5a-4f8d-a56d-992d5602b878
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
73 - Research and development services and related consultancy services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
73110000 - Research services
79315000 - Social research services
Notice Value(s)
- Tender Value
- £79,770 Under £100K
- Lots Value
- Not specified
- Awards Value
- £79,770 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 1 May 20259 months ago
- Submission Deadline
- 24 Mar 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 29 Apr 20259 months ago
- Contract Period
- 8 Apr 2025 - 31 Mar 2027 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CARE QUALITY COMMISSION
- Contact Name
- Commercial and Contracts Team
- Contact Email
- commercialcontracts@cqc.org.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- NEWCASTLE UPON TYNE
- Postcode
- NE1 4PA
- Post Town
- Newcastle upon Tyne
- Country
- England
-
- Major Region (ITL 1)
- TLC North East (England)
- Basic Region (ITL 2)
- TLC4 Northumberland, Durham and Tyne & Wear
- Small Region (ITL 3)
- TLC43 Tyneside
- Delivery Location
- TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
-
- Local Authority
- Newcastle upon Tyne
- Electoral Ward
- Monument
- Westminster Constituency
- Newcastle upon Tyne Central and West
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/1d4986b9-eb5a-4f8d-a56d-992d5602b878
1st May 2025 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/c85c00c1-01f8-4acb-a092-2f136b191c85
CQC EPS 106 Attachment 03 - Appendix B - DRAFT Award Form.v.1.0 REDACTED
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-b84bcdbe-610f-4e23-869c-56053635d87d-2025-05-01T14:23:17+01:00",
"date": "2025-05-01T14:23:17+01:00",
"ocid": "ocds-b5fd17-b84bcdbe-610f-4e23-869c-56053635d87d",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "CF-2982100D0O000000rwimUAA",
"title": "People's experience of care following contact with Health and Social Care Services",
"description": "This is a Contract Award Notice The Care Quality Commission (CQC) requires research on people's experiences of care following contact with NHS healthcare services. Our NHS patient survey programme now includes a question asking permission for further contact from CQC to understand personal experiences of care. This is included in our maternity survey, our urgent and emergency care survey, our adult inpatient survey and our community mental health survey. We would like to use this mechanism to explore aspects of patient experience not currently covered in our surveys, such as how individuals are or are not supported to stay well at home upon discharge from hospital. This procurement was undertaken through the CQC Research and Evaluation Framework Lot 7 - Involving people in health and social care and understanding people's experiences of care, following the Further Competition process. The Contract is awarded for an initial period of 12 months with an option to extend for up to 12 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC EP&S 106",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "79315000",
"description": "Social research services"
},
"additionalClassifications": [
{
"scheme": "CPV",
"id": "73110000",
"description": "Research services"
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"region": "England",
"countryName": "United Kingdom"
}
]
}
],
"value": {
"amount": 79770,
"currency": "GBP"
},
"procurementMethod": "selective",
"procurementMethodDetails": "Call-off from a framework agreement",
"tenderPeriod": {
"endDate": "2025-03-24T12:00:00Z"
},
"contractPeriod": {
"startDate": "2025-04-09T00:00:00+01:00",
"endDate": "2027-03-31T23:59:59+01:00"
},
"suitability": {
"sme": true,
"vcse": false
},
"mainProcurementCategory": "services"
},
"parties": [
{
"id": "GB-CFS-238199",
"name": "Care Quality Commission",
"identifier": {
"legalName": "Care Quality Commission"
},
"address": {
"streetAddress": "Citygate, Gallowgate",
"locality": "Newcastle upon Tyne",
"postalCode": "NE1 4PA",
"countryName": "England"
},
"contactPoint": {
"name": "Commercial and Contracts Team",
"email": "commercialcontracts@cqc.org.uk"
},
"roles": [
"buyer"
]
},
{
"id": "GB-CFS-316452",
"name": "PRIVATE PUBLIC LTD",
"identifier": {
"legalName": "PRIVATE PUBLIC LTD"
},
"address": {
"streetAddress": "PPL, St. Saviours Wharf, 23 Mill Street, London, SE1 2BE SE1 2BE"
},
"details": {
"scale": "sme"
},
"roles": [
"supplier"
]
}
],
"buyer": {
"id": "GB-CFS-238199",
"name": "Care Quality Commission"
},
"awards": [
{
"id": "ocds-b5fd17-b84bcdbe-610f-4e23-869c-56053635d87d-1",
"status": "active",
"date": "2025-04-30T00:00:00+01:00",
"datePublished": "2025-05-01T14:23:16+01:00",
"value": {
"amount": 79770,
"currency": "GBP"
},
"suppliers": [
{
"id": "GB-CFS-316452",
"name": "PRIVATE PUBLIC LTD"
}
],
"contractPeriod": {
"startDate": "2025-04-09T00:00:00+01:00",
"endDate": "2027-03-31T23:59:59+01:00"
},
"documents": [
{
"id": "1",
"documentType": "awardNotice",
"description": "Awarded contract notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/1d4986b9-eb5a-4f8d-a56d-992d5602b878",
"datePublished": "2025-05-01T14:23:16+01:00",
"format": "text/html",
"language": "en"
},
{
"id": "2",
"description": "CQC EPS 106 Attachment 03 - Appendix B - DRAFT Award Form.v.1.0 REDACTED",
"url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/c85c00c1-01f8-4acb-a092-2f136b191c85",
"format": "application/pdf"
}
]
}
]
}