Tender

Out of hours call handling service 2018-2022

BROADACRES HOUSING ASSOCIATION

This public procurement record has 1 release in its history.

Tender

17 Nov 2017 at 17:45

Tender Notice
Summary of the contracting process

The Broadacres Housing Association is seeking bids for an out-of-hours call handling service from February 1, 2018, to March 31, 2022. This procurement falls under the services category, specifically within the call centre industry. The tender is currently active with a completion deadline for submissions set for December 11, 2017. The contract value is estimated between £20,000 and £40,000, and the procurement method is an open procedure below the threshold.

This tender provides a significant opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) with expertise in call handling services. Businesses that can effectively manage emergency calls and provide comprehensive call handling solutions during and after service hours will be well-suited to compete. This is a chance for those looking to expand their service offerings in the Yorkshire and the Humber region, leveraging their capabilities in customer service and emergency response.

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Notice Information

Notice Title

Out of hours call handling service 2018-2022

Notice Description

- provide a call handling service during the Service Hours to deal with emergency repair requests and other reports and to deal with these in an appropriate manner in accordance with agreed standards and procedures ("Emergency Services"); - at defined times, as requested, provide a call handling service (i.e. handling emergency calls only) outside the Service Hours to the same standards as required during the Service Hours (the "Additional Emergency Services"); - at other defined times, as requested, provide a more comprehensive call handling service to deal with all enquiries in an appropriate manner in accordance with agreed standards and procedures (the "All Call Services").

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b93b9841-de6b-4332-a6ad-0ef7cd8d86ed
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/826f0e66-8e2e-4e3f-89d1-65231b6a6c59
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£40,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Nov 20178 years ago
Submission Deadline
11 Dec 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Feb 2018 - 31 Mar 2022 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BROADACRES HOUSING ASSOCIATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORTHALLERTON, NORTH YORKSHIRE
Postcode
DL6 2YD
Post Town
Darlington
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE22 North Yorkshire
Delivery Location
TLE Yorkshire and The Humber
Local Authority
North Yorkshire
Electoral Ward
Northallerton North & Brompton
Westminster Constituency
Richmond and Northallerton

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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