Tender

T17/27_Out-of-Hours IT Support Service

ANGLIA RUSKIN UNIVERSITY

This public procurement record has 1 release in its history.

Tender

11 Apr 2018 at 10:01

Tender Notice
Summary of the contracting process

The procurement process titled "T17/27_Out-of-Hours IT Support Service" is being conducted by Anglia Ruskin University, located in Chelmsford, Essex. This tender falls under the services industry category, specifically focusing on helpdesk and support services. The procurement is at the Tender stage, with a closing date for submission of the Selection Questionnaire set for 12 noon on 10 May 2018. The proposed contract duration is 36 months starting from 1 August 2018, with an option to extend for two additional 12-month periods. The procurement method is selective, employing a restricted procedure due to the project's significance.

This tender presents a significant opportunity for businesses specialising in IT support services, particularly those experienced in delivering helpdesk solutions for educational institutions. Companies equipped to provide out-of-hours support and capable of managing service desk operations effectively would be particularly well-suited to compete for this contract. Engaging in this procurement process could result in valuable partnerships and sustained business growth over the contract's duration.

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Notice Information

Notice Title

T17/27_Out-of-Hours IT Support Service

Notice Description

Please find attached documents relating to the tender for T17/27_Out-of-Hours IT Support Service. Please note the closing date for your Selection Questionnaire submission(s) is 12 noon on 10/05/2018. Please do not complete the Invitation to tender (ITT) documentation. You will be informed whether you have progressed to the ITT stage. Tenderers must check that all the documents listed in the contents have been received and are complete in all respects. Documents that must be returned to us completed in full are: 20180411_SQ.docx only. Tenderers are to note lodgement of large electronic files may take time and as such tenderers must allow sufficient time to fully transmit all files prior to the closing time. Please see paragraph 1.14 of the Selection Questionnaire document for further information. End date for Contract Finder is for information only. Additional information: https://in-tendhost.co.uk/angliaruskinuniversity/ The tender is being conducted electronically using the Anglia Ruskin University eTendering system which can be found at https://in-tendhost.co.uk/angliaruskinuniversity/ . To receive documents, the users must first register and obtain log in details. Existing users should log in to the website and express interest. Delivery Notes Anglia Ruskin University Information-Technology Services (IT Services) has a requirement to purchase an out-of-hours IT service desk solution that will provide help, advice and support to students and staff outside of our core operating hours of 08:00 - 18:00 daily from Monday to Friday. The proposed contract will be for 36 months with the option to extend for 2 x 12 months. Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b9e2f02a-064e-4a49-8387-e663ebaa23aa
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4fe37da5-dc14-482e-85cd-e9a30db50fea
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure (above threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72250000 - System and support services

72253000 - Helpdesk and support services

72253100 - Helpdesk services

72253200 - Systems support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Apr 20187 years ago
Submission Deadline
10 May 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Jul 2018 - 31 Jul 2021 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ANGLIA RUSKIN UNIVERSITY
Contact Name
Procurement Department
Contact Email
procurement@anglia.ac.uk
Contact Phone
0845 196 5933

Buyer Location

Locality
ESSEX
Postcode
CM1 1SQ
Post Town
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH36 Heart of Essex
Delivery Location
Not specified
Local Authority
Chelmsford
Electoral Ward
Marconi
Westminster Constituency
Chelmsford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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