Tender

UK SBS IT150044 LANDesk Support and Maintenance Agreement

UK SHARED BUSINESS SERVICES LIMITED

This public procurement record has 2 releases in its history.

TenderAmendment

04 Apr 2018 at 09:29

Tender Notice
Tender

18 Nov 2016 at 20:16

Tender Notice
Summary of the contracting process

The UK Shared Business Services Limited is currently seeking proposals for the LANDesk Support and Maintenance Agreement, identified as UK SBS IT150044. This procurement, categorised under IT services, is based in the South West region of England. While the tender period concluded on 14 September 2015, the contract period initially covered from 1 November 2015 to 31 October 2016 included options for a one-year extension. The procurement process is officially recognised as a tender, although it has since been abandoned prior to contract award.

This tender presents significant opportunities for IT service providers, particularly those with expertise in software development, support, and management systems like LANDesk. Businesses that can deliver technical support between 7 AM and 7 PM, alongside remote assistance and access to community resources, would be well-positioned to compete. Given the focus on maintaining service levels for 2300 users, companies equipped to handle such scale may find this an advantageous avenue for collaboration with the governmental sector.

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Notice Information

Notice Title

UK SBS IT150044 LANDesk Support and Maintenance Agreement

Notice Description

'*** This tender requirement was abandoned prior to a Contract award decision. ***' UKSBS ISS is utilising both the LANDesk Service Desk as their Incident Management and CMDB tool. UK SBS ISS also have deployed LANDesk Management Suite as its Service Management tool. Maintenance agreement will cover both the licences and support for the LANDesk Service Desk and Management Suite products, collectively referred to as LANDesk Total User Management Bundle. Licencing for 2300 users under the LANDesk Total User Management Bundle with support and maintenance. Support to run from 1st November 2015 to 31st October 2016 for 2300 users of LANDesk Total User Management Bundle. UK SBS ISS require: * Technical support for the LANDesk Service Desk and LANDesk Management Suite via phone and self-service portal between the hours of 7am-7pm * Access to e-learning and/or LANDesk community forums * Dedicated technical contacts * Dedicated account manager * Remote support * Hotfix patches for priority 1 issues * Software upgrade protection * Dedicated contact route for priority 1 incidents The Contract Term is the 1st November 2015 to 31st October 2016 with an option to extend for a further 1 year period. Additional information: As part of the strategic alliance between UK Shared Business Services Ltd (UK SBS) and Crown Commercial Service (CCS), UK SBS can use the CCS eSourcing Suite for future procurements. If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link 'Register for CCS eSourcing'. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. Once you have registered on the eSourcing Suite, a registered user can express an interest for a specific procurement. This is done by emailing Expressionofinterest@crowncommercial.gov.uk. Your email must clearly state: the name and reference for the procurement you wish to register for; the name of the registered Bidder; and the name and contact details for the registered individual sending the email. Crown Commercial Service will process the email and then enable the Bidder to access the procurement online via the e-Sourcing Suite. The registered user will receive a notification email to alert them once this has been done. The Sourcing documents can then be accessed on the eSourcing Suite at: https://gpsesourcing.cabinetoffice.gov.uk using the instructions detailed in the Specification documents within Contracts Finder. As a user of the e-Sourcing Suite you will have access to Emptoris email messaging service which facilitates all messages sent to you and from you in relation to any specific RFX event. Please note it is your responsibility to access these emails on a regular basis to ensure you have sight of all relevant information. For technical assistance on use of the e-Sourcing Suite please contact Crown Commercial Service Helpdesk : Telephone: 0345 010 3503 Training documents to support Bidders utilise Emptoris CCS eSourcing are available in the Contracts Finder Tender documents section.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ba51a563-adc8-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9e31f56f-fb39-4bbf-8deb-4f4b1387feea
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not applicable
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Apr 20187 years ago
Submission Deadline
14 Sep 2015Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Nov 2015 - 31 Oct 2016 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK SHARED BUSINESS SERVICES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWINDON
Postcode
SN2 1FF
Post Town
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
TLK South West (England)
Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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