Tender

Invitation to Tender - Experts by Experience Service

CARE QUALITY COMMISSION

This public procurement record has 8 releases in its history.

TenderAmendment

25 Jun 2018 at 09:48

TenderAmendment

25 Jun 2018 at 09:45

TenderAmendment

20 Jun 2018 at 16:29

Tender

20 Jun 2018 at 16:21

Planning

12 Mar 2018 at 14:28

Planning

11 Mar 2018 at 20:33

Planning

09 Mar 2018 at 17:34

Planning

09 Mar 2018 at 17:10

Summary of the contracting process

The Care Quality Commission (CQC) is initiating a procurement process for the "Experts by Experience Service," aimed at re-procuring a service that supports their inspections and monitoring of health and social care services. The tender, which falls under the category of Administrative Healthcare Services, is currently in the tendering phase with submissions due by 23rd July 2018. The project has an estimated value of £11.4 million, with services commencing on 1st June 2019 and continuing until 31st May 2022. The procurement will follow a competitive procedure with negotiation and is expected to involve care providers across the UK, including British Overseas Territories and Europe.

This tender presents significant opportunities for organisations specialising in health and social care services, particularly those experienced in working with the CQC and involving the voices of service users in evaluations and inspections. Community interest companies and voluntary sector organisations may find this particularly relevant, as CQC aims for inclusivity in addressing care standards. Interested parties should register on the CQC’s E-Tendering Portal to access the full tender documentation, ensuring they are well positioned to compete for this vital contract.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Invitation to Tender - Experts by Experience Service

Notice Description

The Care Quality Commission ("CQC") is seeking to re-procure its future "Experts by Experience" service requirement. Experts by Experience (ExE) are people who have experience of using (or caring for someonewho uses) health and/or social care services. They take part in CQC's inspections of health and social careservices and our visits to monitor the application of the Mental Health Act in health and social care settings. ExEwill also help us in other ways, including gathering intelligence from the public about services in local areas toinform our regulatory practise as well as taking part in CQC consultations and delivering CQC staff training. To aid CQC in developing its ways of working, the day-to-day activities of ExE will be managed by an external organisation on CQC's behalf, which will involve the co-ordination and arrangements of activities. CQC is seeking to utilise the Competitive Procedure with Negotiation (as defined in Regulation 29 of the PublicContract Regulations 20150 and also employing the provisions of the Light Touch Regime (LTR) as detailed inRegulations 74 to 76 of the Public Contract Regulations 2015. In accordance with Regulation 29 (15) Public Contract Regulations 2015, CQC reserves the right to award thecontract on the basis of the initial tender submissions and without negotiation subject to the provisions detailedwithin the Invitation to Tender (ITT) documentation. Tenderers should therefore not rely on the possibility offurther negotiation following the submission of initial tender responses, and are therefore requested to ensurefull and complete tender responses are submitted. In the event that award based on initial tender evaluation is not possible, the top three scoring Tenderers willbe invited to participate in negotiation in accordance with Regulation 29. A final tender will be required to besubmitted after negotiation and evaluated in accordance with the award criteria. Please note that the Invitation to Tender documentation is available via the CQC e-tendering portal - therefore, your organisation will need to register on it in order to access the documentation. If your organisation has not yet registered on CQC's E-Tendering Portal, please register via the following weblink - https://cqc-commercial.bravosolution.co.uk. This will ensure you can access the tender documentation for this opportunity. Should you encounter any difficulties when registering, a dedicated helpdesk hosted by Bravo Solutions is available and can be contacted on 0800 368 4850.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ba77bf79-41a0-4c9f-b247-b543fd41100b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/618e44ed-9e01-48fe-912e-f5e1fcb3a441
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation (above threshold)
Tender Suitability
VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

85 - Health and social work services


CPV Codes

75122000 - Administrative healthcare services

85000000 - Health and social work services

Notice Value(s)

Tender Value
£11,400,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 Jun 20187 years ago
Submission Deadline
23 Jul 2018Expired
Future Notice Date
24 Mar 2018Expired
Award Date
Not specified
Contract Period
31 May 2019 - 31 May 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CARE QUALITY COMMISSION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1W 9SZ
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
Pimlico North
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-ba77bf79-41a0-4c9f-b247-b543fd41100b-2018-06-25T10:48:43+01:00",
    "date": "2018-06-25T10:48:43+01:00",
    "ocid": "ocds-b5fd17-ba77bf79-41a0-4c9f-b247-b543fd41100b",
    "language": "en",
    "initiationType": "tender",
    "title": "CQC Experts by Experience Programme - Sharing of Draft Tender Documentation for Review + Feedback (Supplementary Update) (Ref: CQC PSO 123)",
    "planning": {
        "milestones": [
            {
                "id": "1",
                "title": "Engagement end date",
                "type": "engagement",
                "dueDate": "2018-03-24T23:59:59Z"
            }
        ],
        "documents": [
            {
                "id": "1",
                "documentType": "marketEngagementNotice",
                "description": "Early engagement notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/4ee48fc2-7260-4f7d-896f-31ffd532d64d",
                "datePublished": "2018-03-12T14:28:36Z",
                "format": "text/html",
                "language": "en",
                "dateModified": "2018-03-12T14:28:36Z"
            },
            {
                "id": "2",
                "documentType": "technicalSpecifications",
                "description": "CQC PSO 123 DRAFT ITT - ExE STATEMENT OF REQUIREMENTS 2019",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/3bc9bf02-fdf6-4a0a-b711-e48ac6f25b98",
                "format": "application/pdf"
            },
            {
                "id": "3",
                "documentType": "contractSchedule",
                "description": "CQC PSO 123 DRAFT CQC ExE CONTRACT TERMS AND CONDITIONS",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/48b78029-2905-4029-b096-ea7dbcf7e284",
                "format": "application/pdf"
            },
            {
                "id": "4",
                "documentType": "technicalSpecifications",
                "description": "CQC PSO 123 Annex 4 - Current Employment Liability Information (for reference)",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/f817614b-00e5-42b4-88e4-f8003170dc9d",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            },
            {
                "id": "5",
                "documentType": "technicalSpecifications",
                "description": "CQC PSO 123 Annex 1 - the work of CQC + the role that ExE play",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/732388dc-a45e-4d0a-b5fa-6d672aee0531",
                "format": "application/pdf"
            },
            {
                "id": "6",
                "documentType": "technicalSpecifications",
                "description": "CQC PSO 123 Annex 2 - CQC Annual Awareness Survey 2017 (for reference)",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/efd85484-b7b9-4704-9c7e-861c559d1ee2",
                "format": "application/pdf"
            },
            {
                "id": "7",
                "documentType": "technicalSpecifications",
                "description": "CQC PSO 123 Annex 3 - Procurement Policy Note - Supporting Apprenticeships and Skills Through Public Procurement (for reference)",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/69661d1f-7f32-44ab-9d2d-a5824a0be412",
                "format": "application/pdf"
            },
            {
                "id": "8",
                "documentType": "technicalSpecifications",
                "description": "CQC PSO 123 Annex 5 - Cancellation of Events (for reference)",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/38e4a652-beeb-4799-88b6-8c4b9daac3da",
                "format": "application/pdf"
            },
            {
                "id": "9",
                "documentType": "technicalSpecifications",
                "description": "CQC PSO 123 Annex 6 - Declarations of Interest Policy (for reference)",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/033881dc-e028-4f7a-b870-d5254a9d4348",
                "format": "application/pdf"
            },
            {
                "id": "10",
                "documentType": "technicalSpecifications",
                "description": "CQC PSO 123 DRAFT ExE ITT - Financial Evaluation Pricing Template",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/5209f6a8-a16a-44f7-8728-9289c87e6821",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            },
            {
                "id": "11",
                "documentType": "tenderNotice",
                "description": "CQC Experts by Experience - Further Information",
                "url": "http://www.cqc.org.uk/what-we-do/how-we-work-people/experts-experience-procurement"
            },
            {
                "id": "12",
                "documentType": "tenderNotice",
                "description": "CQC E-Tendering Portal (hosted by Bravo Solutions)",
                "url": "http://CQC's E-Tendering Portal via the following weblink - https://cqc-commercial.bravosolution.co.uk."
            },
            {
                "id": "13",
                "documentType": "tenderNotice",
                "description": "Experts by Experience Procurement Survey",
                "url": "https://dev.webdataforms.cqc.org.uk/Checkbox/Survey.aspx?s=190b7cd258314c30be35e119fb1b8925&i=d84481a07bae42dbbfb4fb442ab29d6d"
            },
            {
                "id": "14",
                "documentType": "technicalSpecifications",
                "description": "Draft ITT Feedback Form for Experts by Experience Programme Re-Procurement",
                "url": "https://dev.webdataforms.cqc.org.uk/Checkbox/Survey.aspx?s=652ded3cee554a469e4afd2ce93b7bb6&i=bc50625d344c4f3f860183fee017f65c"
            },
            {
                "id": "15",
                "documentType": "biddingDocuments",
                "description": "CQC PSO 123 DRAFT Standard Questionnaire for ExE Re-Procurement",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/922bb782-b3a0-4b56-a4dc-f5ab3ea9e2e6",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "16",
                "documentType": "biddingDocuments",
                "description": "CQC PSO 123 DRAFT Standard Questionnaire Exclusion Grounds",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/f1e24563-267b-4d18-961e-8147a033c796",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "17",
                "documentType": "biddingDocuments",
                "description": "DRAFT CQC PSO 123 Standard Questionnaire for ExE Re-Procurement",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/0d2ea296-6fa4-4574-ad07-6fa84da7a082",
                "format": "application/pdf"
            },
            {
                "id": "18",
                "documentType": "biddingDocuments",
                "description": "DRAFT CQC PSO 123 Standard Questionnaire Exclusion Grounds",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/4d57037a-885c-47c2-98e4-c8327538c259",
                "format": "application/pdf"
            },
            {
                "id": "19",
                "documentType": "biddingDocuments",
                "description": "DRAFT CQC PSO 123 Standard Questionnaire for ExE Re-Procurement (UPDATED V2.0)",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/e51614e7-9402-4670-8c1f-fdaa5d6f2319",
                "format": "application/pdf"
            }
        ]
    },
    "tender": {
        "id": "CQC PSO 123 (2)",
        "title": "Invitation to Tender - Experts by Experience Service",
        "description": "The Care Quality Commission (\"CQC\") is seeking to re-procure its future \"Experts by Experience\" service requirement. Experts by Experience (ExE) are people who have experience of using (or caring for someonewho uses) health and/or social care services. They take part in CQC's inspections of health and social careservices and our visits to monitor the application of the Mental Health Act in health and social care settings. ExEwill also help us in other ways, including gathering intelligence from the public about services in local areas toinform our regulatory practise as well as taking part in CQC consultations and delivering CQC staff training. To aid CQC in developing its ways of working, the day-to-day activities of ExE will be managed by an external organisation on CQC's behalf, which will involve the co-ordination and arrangements of activities. CQC is seeking to utilise the Competitive Procedure with Negotiation (as defined in Regulation 29 of the PublicContract Regulations 20150 and also employing the provisions of the Light Touch Regime (LTR) as detailed inRegulations 74 to 76 of the Public Contract Regulations 2015. In accordance with Regulation 29 (15) Public Contract Regulations 2015, CQC reserves the right to award thecontract on the basis of the initial tender submissions and without negotiation subject to the provisions detailedwithin the Invitation to Tender (ITT) documentation. Tenderers should therefore not rely on the possibility offurther negotiation following the submission of initial tender responses, and are therefore requested to ensurefull and complete tender responses are submitted. In the event that award based on initial tender evaluation is not possible, the top three scoring Tenderers willbe invited to participate in negotiation in accordance with Regulation 29. A final tender will be required to besubmitted after negotiation and evaluated in accordance with the award criteria. Please note that the Invitation to Tender documentation is available via the CQC e-tendering portal - therefore, your organisation will need to register on it in order to access the documentation. If your organisation has not yet registered on CQC's E-Tendering Portal, please register via the following weblink - https://cqc-commercial.bravosolution.co.uk. This will ensure you can access the tender documentation for this opportunity. Should you encounter any difficulties when registering, a dedicated helpdesk hosted by Bravo Solutions is available and can be contacted on 0800 368 4850.",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "75122000",
            "description": "Administrative healthcare services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "suitability": {
            "sme": false,
            "vcse": true
        },
        "datePublished": "2018-06-20T17:21:17+01:00",
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "85000000",
                "description": "Health and social work services"
            }
        ],
        "minValue": {
            "amount": 10000000,
            "currency": "GBP"
        },
        "value": {
            "amount": 11400000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Competitive procedure with negotiation (above threshold)",
        "tenderPeriod": {
            "endDate": "2018-07-23T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2019-06-01T00:00:00+01:00",
            "endDate": "2022-05-31T23:59:59+01:00"
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/618e44ed-9e01-48fe-912e-f5e1fcb3a441",
                "datePublished": "2018-06-25T10:48:43+01:00",
                "format": "text/html",
                "language": "en",
                "dateModified": "2018-06-25T10:48:43+01:00"
            },
            {
                "id": "2",
                "documentType": "technicalSpecifications",
                "description": "Link to CQC E-Tendering Portal (hosted by Bravo Solutions)",
                "url": "https://cqc-commercial.bravosolution.co.uk/"
            },
            {
                "id": "3",
                "documentType": "technicalSpecifications",
                "description": "Link to CQC website",
                "url": "http://www.cqc.org.uk/"
            },
            {
                "id": "4",
                "documentType": "contractNotice",
                "description": "2018/S 117-266173",
                "url": "http://ted.europa.eu/TED/notice/udl?uri=TED:NOTICE:266173-2018:TEXT:EN:HTML"
            },
            {
                "id": "5",
                "documentType": "tenderNotice",
                "description": "OJEU Contract Notice : 2018/S 117-266173",
                "url": "http://ted.europa.eu/TED/notice/udl?uri=TED:NOTICE:266173-2018:TEXT:EN:HTML"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-GOR-PB251",
            "name": "Care Quality Commission",
            "identifier": {
                "legalName": "Care Quality Commission",
                "scheme": "GB-GOR",
                "id": "PB251"
            },
            "address": {
                "streetAddress": "151 Buckingham Palace Road",
                "locality": "London",
                "postalCode": "SW1W 9SZ",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "CQC Commercial & Contracts Team",
                "email": "commercialcontracts@cqc.org.uk"
            },
            "details": {
                "url": "http://www.cqc.org.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-PB251",
        "name": "Care Quality Commission"
    }
}