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Customer Relations Management (CRM) / Engagement System - AWARD

Sunderland College

This public procurement record has 1 release in its history.

Award

22 Jul 2022 at 13:50

Award Notice
Summary of the contracting process

The procurement process for the Customer Relations Management (CRM) / Engagement System is led by Sunderland College, located in Tyne and Wear, United Kingdom. This public tender, classified under the industry category of Customer Relation Management software, was awarded on 22nd July 2022, following an open procurement method. The awarded contract, which has a total duration of 36 months with the option for two additional 12-month extensions, commences on 1st August 2022 and concludes on 31st July 2025. The tender period closed on 9th June 2022.

This tender presents substantial opportunities for businesses specialising in CRM solutions and related software services, particularly those who can offer innovative engagement systems. Small and medium-sized enterprises (SMEs) focused on software development, sales, and marketing strategies will find themselves well-positioned to compete effectively for this contract. The successful delivery of services can enhance their portfolio and foster long-term relationships with educational institutions like Sunderland College.

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Notice Information

Notice Title

Customer Relations Management (CRM) / Engagement System - AWARD

Notice Description

The College have a requirement to contract for the provision of Customer Relations Management (CRM)/ Engagement System, for a period of 36 months with the option to extend for 2 x 12 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bb64df8f-cc8d-4bba-b0b2-d3aa7474e625
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/04dce54a-1ded-4e27-9fb2-0b0c17d979b8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48445000 - Customer Relation Management software package

48480000 - Sales, marketing and business intelligence software package

48481000 - Sales or marketing software package

72212445 - Customer Relation Management software development services

72212480 - Sales, marketing and business intelligence software development services

72212481 - Sales or marketing software development services

79340000 - Advertising and marketing services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jul 20224 years ago
Submission Deadline
9 Jun 2022Expired
Future Notice Date
Not specified
Award Date
22 Jul 20224 years ago
Contract Period
1 Aug 2022 - 31 Jul 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Sunderland College
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TYNE AND WEAR
Postcode
SR3 4AH
Postcode Area
Sunderland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC44 Sunderland
Delivery Location
Not specified
Local Authority
Sunderland
Electoral Ward
Barnes
Westminster Constituency
Sunderland Central

Supplier Information

Number of Suppliers
1
Supplier Name

Gecko Labs ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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