Planning

Provision of a IT Help Desk (Service Desk) For Rotherham Doncaster and South Humber NHS FT

ROTHERHAM, DONCASTER AND SOUTH HUMBER NHS FT

This public procurement record has 1 release in its history.

Planning

07 Jan 2019 at 14:22

Planned Procurement Notice
Summary of the contracting process

The procurement process is for the provision of an IT Help Desk (Service Desk) for the Rotherham, Doncaster and South Humber NHS Foundation Trust, located in Doncaster, Yorkshire and the Humber. This project is currently in the planning stage, with a budget of £100,000 allocated for the contract period running from 25 May 2019 to 7 January 2024. A future notice for this tender is expected to be published on 8 February 2019. The contract is classified under helpdesk and support services (CPV code: 72253000).

This tender provides significant opportunities for businesses specialising in IT service management solutions, particularly those offering integrated service management systems, workflow automation, and ITIL-compliant processes. Companies with expertise in helpdesk solutions, customer relationship management, and the development of self-help portals will be particularly well-suited to compete for this contract. Engaging in this procurement process can help businesses expand their presence within the healthcare sector, further enhancing their growth potential.

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Notice Information

Notice Title

Provision of a IT Help Desk (Service Desk) For Rotherham Doncaster and South Humber NHS FT

Notice Description

The Health Informatics department has reviewed its current Service desk toolset (BMC Track-IT) to determine if it is fit for purpose to meet the future requirements of the department, the Trust as a whole and the external partners that Health Informatics department support After the review, it has been recommended and approved that the toolset is replaced with an Integrated Service Management System. Major aims of the Integrated Service Management system will be to save Trust staff time whilst requesting IT and other corporate services functions, such as HR and Training, reducing the number of contacts required and implementing automated workflows. It is acknowledged that increasing the departments alignment to the ITIL framework is essential for the department to cope with the demands of becoming increasingly efficient and providing increasing value to the Trust and our external customers. Further adopting and strengthening ITIL processes is a key work stream contained within the RDaSH ICT Work Programme Schedule which is designed to deliver the Information Communication & Technology Strategy 2016 - 2021. Replacing the current tool set is seen as key requirement to achieve this. Below is a list (not exhaustive) of some of the key feature that the system should be able to deliver Self Help Portal (Including IT, HR, Estates etc) Workflow or process engine Integrated configuration management database Discover / deployment / licensing technology / Asset Management Business Integration Event Management module Incident Management module Request fulfilment module Problem management module Release management module Access management module Integrated Known Error Database Active directory integration Phone / tablet apps ) Ability to manage multiple SLA's CRM - Customer Relationship Management Phone system integration Reporting - Custom Reporting - Scheduled

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bba24c27-ba6f-4a6c-a4bb-12ca9bea1c3a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/44de1b94-8c10-45ac-9d3f-b3552f77b4ec
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Jan 20197 years ago
Submission Deadline
Not specified
Future Notice Date
8 Feb 2019Expired
Award Date
Not specified
Contract Period
24 May 2019 - 7 Jan 2024 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ROTHERHAM, DONCASTER AND SOUTH HUMBER NHS FT
Contact Name
Lynne Beedle
Contact Email
lynne.beedle@rdash.nhs.uk
Contact Phone
+44 1302796119

Buyer Location

Locality
DONCASTER
Postcode
DN4 8QN
Post Town
Doncaster
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE35 Doncaster
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Doncaster
Electoral Ward
Balby South
Westminster Constituency
Doncaster Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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