Tender

Sussex Partnership NHS Foundation Trust ITSM Managed Service Replacement

SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST

This public procurement record has 3 releases in its history.

TenderCancellation

01 May 2020 at 11:34

Tender Notice
TenderAmendment

20 Mar 2020 at 10:48

Tender Notice
Tender

12 Mar 2020 at 16:45

Tender Notice
Summary of the contracting process

The Sussex Partnership NHS Foundation Trust is currently engaged in a procurement process for an ITSM Managed Service Replacement, aimed at delivering comprehensive service desk and associated ITSM services across its sites in the South East of the United Kingdom. The project, valued at £18 million, seeks a single supplier to provide numerous services including a fully managed device refresh, incident management, and support for end-user computing hardware. The procurement method is open, allowing for broad participation, with the tender period set to conclude on April 30, 2020. The contract is expected to commence on May 4, 2020, and continue until May 3, 2025.

This procurement presents significant opportunities for businesses, particularly those involved in IT services, hardware management, and systems consulting. Small and medium-sized enterprises (SMEs) and voluntary and community sector organisations (VCSEs) are especially encouraged to participate, as the tender is designed to accommodate their capabilities. Companies with expertise in managed IT services, hardware refresh programmes, and service desk operations would be well-positioned to leverage this opportunity and potentially expand their market reach by partnering with a key healthcare provider in the region.

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Notice Information

Notice Title

Sussex Partnership NHS Foundation Trust ITSM Managed Service Replacement

Notice Description

***PLEASE NOTE - The closing date of this opportunity has been altered to allow Bidders more time to cope with ongoing pressures as a result of Covid-19*** Sussex Partnership NHS Foundation Trust is undertaking a procurement for the provision of service desk and associated ITSM services to cover all its sites. This includes the full replacement of end user computing hardware and the management and support of that hardware for the term. The Trust is looking to procure the following services from a single supplier: - A fully managed service - A full device refresh of desktop and laptop devices and upgrade to Windows 10 and Office 2019 (see Volumetric Document for device numbers) - An on-Authority premises Service Desk (all Core Hours Service Desk support must be provided on the Authority site) - A full break/fix service and incident management with associated SLAs (financial rights of remedy mandatory) - A fully featured ITSM tool and portal for end users - Full call handling system and alternative contact methods - Change Management Services - Knowledge Management Services - Asset Management and device tracking Services - Problem Management Services - Configuration Management Services - Moves, Adds and Changes - Wi-Fi Service Management (Full Authority private and public Wi-Fi management and break/fix) - Implementation Services including but not limited to setup, training, data migration, testing, go-live, and post go-live support - Ongoing professional services and support Additional information: This opportunity is being procured using a electronic portal. Suppliers wishing to express an interest or gain access to the procurement documentation must visit the link below and sign up to use the electronic portal. Signing up is free and any suitable supplier may access the documentation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bc7cfabf-21e0-4f5e-8127-22be8f5a05cb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d515d9fc-02be-48e0-8d87-38d2de41c7c2
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£18,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 May 20205 years ago
Submission Deadline
30 Apr 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
3 May 2020 - 3 May 2025 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Cancelled
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WORTHING, WEST SUSSEX
Postcode
BN13 3EP
Post Town
Brighton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ27 West Sussex (South West)
Delivery Location
TLJ South East (England)
Local Authority
Worthing
Electoral Ward
Salvington
Westminster Constituency
Worthing West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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