Notice Information
Notice Title
Workforce Management (WFM) - a call centre workforce management solution and Quality Management (QM) - RM6100, lot 3a
Notice Description
Workforce Management (WFM) - a call centre workforce management solution to optimise resource management in the Customer Support Centre Quality Management (QM) - to enhance the Customer Support Centre Agent performance - RM6100, lot 3a
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-c245adcb-8e13-4f2e-b463-28ebe8f88fba
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/af2a9147-d405-422d-ba15-781741257f95
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £1,500,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £816,944 £500K-£1M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 29 Sep 20214 years ago
- Submission Deadline
- 23 Aug 2021Expired
- Future Notice Date
- Not specified
- Award Date
- 27 Sep 20214 years ago
- Contract Period
- 13 Oct 2021 - 13 Oct 2023 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- HM LAND REGISTRY
- Contact Name
- Gary Chubb
- Contact Email
- gary.chubb@landregistry.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- PLYMOUTH
- Postcode
- PL5 9BY
- Post Town
- Plymouth
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK4 Devon
- Small Region (ITL 3)
- TLK41 Plymouth
- Delivery Location
- TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales
-
- Local Authority
- Plymouth
- Electoral Ward
- Honicknowle
- Westminster Constituency
- Plymouth Moor View
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/af2a9147-d405-422d-ba15-781741257f95
29th September 2021 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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