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Contract Timeline
- Publication Date
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23rd May 2024 14:38:49 PM
- Planning Deadline
-
23rd August 2024 22:59:59 PM Expired
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Contract Summary
*** PRE MARKET ENGAGEMENT*** ***EXPRESSIONS OF INTEREST*** Aster operates one Contact Centre supporting its property management and maintenance operations for all regions. The function of the Contact Centre is to handle customer contact regarding property repair and housing enquiries and distribute the work to the appropriate in-house operative teams and/or external contractors. Aster provides an out of hours emergency repairs service where any calls into the Contact Centre will be transferred to the provider. The requirements for the provision of the out of hours service is to provide a service for Aster's housing stock in terms of the definition of an emergency. Emergency calls will be triaged, all customers vulnerabilities accounted for, and relevant jobs raised to the in-house operative/contractor, using internal systems. We Are requesting as per part of your EOI for this potential future tendering opportunity we request you fill in this Microsoft form:https://forms.office.com/Pages/ResponsePage.aspx?id=29a-3swB6UKiiOAjSFqG03uYzT_jwk9BuLcVYOnipb1URjRXNEJVM1dXVDNLMjc0WkpFRzJETjNRRy4u Additional information: Aster Group, are currently running a pre market engagement for expressions of interest, for a future potential tender opportunity. We are currently scoping the requirements for this procurement but are looking to gather market intelligence to ensure we have included all requirements needed to deliver this provision. To register your interest and to access the project documents please register @ https://in-tendorganiser.co.uk We would ask if you are wishing to express interest in this future opportunity to fill in the below supplier questionnaire. https://forms.office.com/Pages/ShareFormPage.aspx?id=29a-3swB6UKiiOAjSFqG03uYzT_jwk9BuLcVYOnipb1URjJSQ0pMOEUxRE8wMzNPSURYWEhXRkhPQS4u&sharetoken=5n75P9kb6ozTS4EyEKVE Please be aware that response or expression of interest submitted after the closing date will not be accepted. We thank you for your time and interest in this future opportunity . Is a Recurrent Procurement Type? : No
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Contract Details
- Open Contracting ID
-
ocds-b5fd17-c2f8c422-065b-49f6-8a8f-07eb0309d298
- Publication Source
-
Contracts Finder
- Procurement Stage
-
Planning
- Procurement Method
-
N/A
- Procurement Method Details
-
N/A
- Procurement Category
-
Services
- Tender Suitability
-
- Framework / DPS
-
Contract Classification
- CPV Code(s)
-
32551400
64214200
79510000
79511000
79512000 - CPV Division(s)
-
32 - Radio, television, communication, telecommunication and related equipment
64 - Postal and telecommunications services
79 - Business services: law, marketing, consulting, recruitment, printing and security
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Awarding Authority
- Buyer Name
-
Simon Jackson-Brown
- Buyer Email
-
simon.jackson-brown@aster.co.uk
- Buyer Phone
-
07386699305
- Buyer Address
-
Horton Avenue, Devizes
Wiltshire
SN10 2AZ
United Kingdom
-
Contract Timeline
- Publication Date
-
23rd May 2024 14:38:34 PM
- Planning Deadline
-
23rd August 2024 22:59:59 PM Expired
-
Contract Summary
*** PRE MARKET ENGAGEMENT*** ***EXPRESSIONS OF INTEREST*** Aster operates one Contact Centre supporting its property management and maintenance operations for all regions. The function of the Contact Centre is to handle customer contact regarding property repair and housing enquiries and distribute the work to the appropriate in-house operative teams and/or external contractors. Aster provides an out of hours emergency repairs service where any calls into the Contact Centre will be transferred to the provider. The requirements for the provision of the out of hours service is to provide a service for Aster's housing stock in terms of the definition of an emergency. Emergency calls will be triaged, all customers vulnerabilities accounted for, and relevant jobs raised to the in-house operative/contractor, using internal systems. We Are requesting as per part of your EOI for this potential future tendering opportunity we request you fill in this Microsoft form:https://forms.office.com/Pages/ResponsePage.aspx?id=29a-3swB6UKiiOAjSFqG03uYzT_jwk9BuLcVYOnipb1URjRXNEJVM1dXVDNLMjc0WkpFRzJETjNRRy4u Additional information: Aster Group, are currently running a pre market engagement for expressions of interest, for a future potential tender opportunity. We are currently scoping the requirements for this procurement but are looking to gather market intelligence to ensure we have included all requirements needed to deliver this provision. To register your interest and to access the project documents please register @ https://in-tendorganiser.co.uk We would ask if you are wishing to express interest in this future opportunity to fill in the below supplier questionnaire. https://forms.office.com/Pages/ShareFormPage.aspx?id=29a-3swB6UKiiOAjSFqG03uYzT_jwk9BuLcVYOnipb1URjJSQ0pMOEUxRE8wMzNPSURYWEhXRkhPQS4u&sharetoken=5n75P9kb6ozTS4EyEKVE Please be aware that response or expression of interest submitted after the closing date will not be accepted. We thank you for your time and interest in this future opportunity . Is a Recurrent Procurement Type? : No
-
Contract Details
- Open Contracting ID
-
ocds-b5fd17-c2f8c422-065b-49f6-8a8f-07eb0309d298
- Publication Source
-
Contracts Finder
- Procurement Stage
-
Planning
- Procurement Method
-
N/A
- Procurement Method Details
-
N/A
- Procurement Category
-
Services
- Tender Suitability
-
- Framework / DPS
-
Contract Classification
- CPV Code(s)
-
32551400
64214200
79510000
79511000
79512000 - CPV Division(s)
-
32 - Radio, television, communication, telecommunication and related equipment
64 - Postal and telecommunications services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
Awarding Authority
- Buyer Name
-
Simon Jackson-Brown
- Buyer Email
-
simon.jackson-brown@aster.co.uk
- Buyer Phone
-
07386699305
- Buyer Address
-
Horton Avenue, Devizes
Wiltshire
SN10 2AZ
United Kingdom
-
Contract Timeline
- Publication Date
-
22nd May 2024 14:53:00 PM
- Planning Deadline
-
22nd August 2024 22:59:59 PM Expired
-
Contract Summary
*** PRE MARKET ENGAGEMENT*** ***EXPRESSIONS OF INTEREST*** Aster operates one Contact Centre supporting its property management and maintenance operations for all regions. The function of the Contact Centre is to handle customer contact regarding property repair and housing enquiries and distribute the work to the appropriate in-house operative teams and/or external contractors. Aster provides an out of hours emergency repairs service where any calls into the Contact Centre will be transferred to the provider. The requirements for the provision of the out of hours service is to provide a service for Aster's housing stock in terms of the definition of an emergency. Emergency calls will be triaged, all customers vulnerabilities accounted for, and relevant jobs raised to the in-house operative/contractor, using internal systems. Additional information: Aster Group, are currently running a pre market engagement for expressions of interest, for a future potential tender opportunity. We are currently scoping the requirements for this procurement but are looking to gather market intelligence to ensure we have included all requirements needed to deliver this provision. To register your interest and to access the project documents please register @ https://in-tendorganiser.co.uk We would ask if you are wishing to express interest in this future opportunity to fill in the below supplier questionnaire. https://forms.office.com/Pages/ShareFormPage.aspx?id=29a-3swB6UKiiOAjSFqG03uYzT_jwk9BuLcVYOnipb1URjJSQ0pMOEUxRE8wMzNPSURYWEhXRkhPQS4u&sharetoken=5n75P9kb6ozTS4EyEKVE Please be aware that response or expression of interest submitted after the closing date will not be accepted. We thank you for your time and interest in this future opportunity . Is a Recurrent Procurement Type? : No
-
Contract Details
- Open Contracting ID
-
ocds-b5fd17-c2f8c422-065b-49f6-8a8f-07eb0309d298
- Publication Source
-
Contracts Finder
- Procurement Stage
-
Planning
- Procurement Method
-
N/A
- Procurement Method Details
-
N/A
- Procurement Category
-
Services
- Tender Suitability
-
- Framework / DPS
-
Contract Classification
- CPV Code(s)
-
32551400
64214200
79510000
79511000
79512000 - CPV Division(s)
-
32 - Radio, television, communication, telecommunication and related equipment
64 - Postal and telecommunications services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
Awarding Authority
- Buyer Name
-
Simon Jackson-Brown
- Buyer Email
-
simon.jackson-brown@aster.co.uk
- Buyer Phone
-
07386699305
- Buyer Address
-
Horton Avenue, Devizes
Wiltshire
SN10 2AZ
United Kingdom
-
Contract Timeline
- Publication Date
-
22nd May 2024 14:52:47 PM
- Planning Deadline
-
22nd August 2024 22:59:59 PM Expired
-
Contract Summary
*** PRE MARKET ENGAGEMENT*** ***EXPRESSIONS OF INTEREST*** Aster operates one Contact Centre supporting its property management and maintenance operations for all regions. The function of the Contact Centre is to handle customer contact regarding property repair and housing enquiries and distribute the work to the appropriate in-house operative teams and/or external contractors. Aster provides an out of hours emergency repairs service where any calls into the Contact Centre will be transferred to the provider. The requirements for the provision of the out of hours service is to provide a service for Aster's housing stock in terms of the definition of an emergency. Emergency calls will be triaged, all customers vulnerabilities accounted for, and relevant jobs raised to the in-house operative/contractor, using internal systems. Additional information: Aster Group, are currently running a pre market engagement for expressions of interest, for a future potential tender opportunity. We are currently scoping the requirements for this procurement but are looking to gather market intelligence to ensure we have included all requirements needed to deliver this provision. To register your interest and to access the project documents please register @ https://in-tendorganiser.co.uk We would ask if you are wishing to express interest in this future opportunity to fill in the below supplier questionnaire. https://forms.office.com/Pages/ShareFormPage.aspx?id=29a-3swB6UKiiOAjSFqG03uYzT_jwk9BuLcVYOnipb1URjJSQ0pMOEUxRE8wMzNPSURYWEhXRkhPQS4u&sharetoken=5n75P9kb6ozTS4EyEKVE Please be aware that response or expression of interest submitted after the closing date will not be accepted. We thank you for your time and interest in this future opportunity . Is a Recurrent Procurement Type? : No
-
Contract Details
- Open Contracting ID
-
ocds-b5fd17-c2f8c422-065b-49f6-8a8f-07eb0309d298
- Publication Source
-
Contracts Finder
- Procurement Stage
-
Planning
- Procurement Method
-
N/A
- Procurement Method Details
-
N/A
- Procurement Category
-
Services
- Tender Suitability
-
- Framework / DPS
-
Contract Classification
- CPV Code(s)
-
32551400
64214200
79510000
79511000
79512000 - CPV Division(s)
-
32 - Radio, television, communication, telecommunication and related equipment
64 - Postal and telecommunications services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
Awarding Authority
- Buyer Name
-
Simon Jackson-Brown
- Buyer Email
-
simon.jackson-brown@aster.co.uk
- Buyer Phone
-
07386699305
- Buyer Address
-
Horton Avenue, Devizes
Wiltshire
SN10 2AZ
United Kingdom