Notice Information
Notice Title
Aster Group: Out Of Hours Telephone Line Managed Service.
Notice Description
*** PRE MARKET ENGAGEMENT*** ***EXPRESSIONS OF INTEREST*** Aster operates one Contact Centre supporting its property management and maintenance operations for all regions. The function of the Contact Centre is to handle customer contact regarding property repair and housing enquiries and distribute the work to the appropriate in-house operative teams and/or external contractors. Aster provides an out of hours emergency repairs service where any calls into the Contact Centre will be transferred to the provider. The requirements for the provision of the out of hours service is to provide a service for Aster's housing stock in terms of the definition of an emergency. Emergency calls will be triaged, all customers vulnerabilities accounted for, and relevant jobs raised to the in-house operative/contractor, using internal systems. We Are requesting as per part of your EOI for this potential future tendering opportunity we request you fill in this Microsoft form:https://forms.office.com/Pages/ResponsePage.aspx?id=29a-3swB6UKiiOAjSFqG03uYzT_jwk9BuLcVYOnipb1URjRXNEJVM1dXVDNLMjc0WkpFRzJETjNRRy4u Additional information: Aster Group, are currently running a pre market engagement for expressions of interest, for a future potential tender opportunity. We are currently scoping the requirements for this procurement but are looking to gather market intelligence to ensure we have included all requirements needed to deliver this provision. To register your interest and to access the project documents please register @ https://in-tendorganiser.co.uk We would ask if you are wishing to express interest in this future opportunity to fill in the below supplier questionnaire. https://forms.office.com/Pages/ShareFormPage.aspx?id=29a-3swB6UKiiOAjSFqG03uYzT_jwk9BuLcVYOnipb1URjJSQ0pMOEUxRE8wMzNPSURYWEhXRkhPQS4u&sharetoken=5n75P9kb6ozTS4EyEKVE Please be aware that response or expression of interest submitted after the closing date will not be accepted. We thank you for your time and interest in this future opportunity . Is a Recurrent Procurement Type? : No
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-c2f8c422-065b-49f6-8a8f-07eb0309d298
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/ae50b921-0910-4d5b-8ebe-dcf9cad65f4b
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Market Engagement Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
64 - Postal and telecommunications services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
32551400 - Telephone network
64214200 - Telephone switchboard services
79510000 - Telephone-answering services
79511000 - Telephone operator services
79512000 - Call centre
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 23 May 20241 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 23 Aug 2024Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planning
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ASTER GROUP
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- WILTSHIRE
- Postcode
- SN10 2AZ
- Post Town
- Swindon
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK7 Gloucestershire and Wiltshire
- Small Region (ITL 3)
- TLK72 Wiltshire
- Delivery Location
- Not specified
-
- Local Authority
- Wiltshire
- Electoral Ward
- Urchfont & Bishops Cannings
- Westminster Constituency
- Melksham and Devizes
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/ae50b921-0910-4d5b-8ebe-dcf9cad65f4b
23rd May 2024 - Early engagement notice on Contracts Finder -
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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