Award

Batch 5 Oyster Correspondence

TRANSPORT FOR LONDON

This public procurement record has 1 release in its history.

Award

30 Nov 2018 at 11:17

Summary of the contracting process

The procurement process involves Transport for London (TfL) seeking suppliers for the contract titled "Batch 5 Oyster Correspondence," which pertains to customer services within the ticketing system. The contract is valued at £2.5 million and is classified under the CPV code for customer services. The procurement method is a limited procedure with a negotiated process without prior publication. The tender period concluded on 25 September 2018, with the contract effective from 8 October 2018 until 3 November 2022, located in London, United Kingdom.

This tender presents significant opportunities for businesses specialising in customer service solutions, particularly those experienced in addressing ticketing and application queries. Small and medium enterprises (SMEs) are particularly encouraged to compete, as this contract could enhance their visibility and growth within the transport sector. Businesses capable of delivering high-quality customer support services and those with a proven track record in similar projects would find themselves well-positioned to engage in this procurement opportunity.

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Notice Title

Batch 5 Oyster Correspondence

Notice Description

This covers written responses to Oyster ticketing and application queries (rather than telephony help desk services).

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c338d0cc-b90d-4ccd-893d-df134dba2e91
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6da66fda-2801-431a-9af4-c35daca5dab0
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Negotiated procedure without prior publication (above threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
£2,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
£2,500,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
30 Nov 20187 years ago
Submission Deadline
25 Sep 2018Expired
Future Notice Date
Not specified
Award Date
24 Sep 20187 years ago
Contract Period
7 Oct 2018 - 3 Nov 2022 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR LONDON
Contact Name
Not specified
Contact Email
commercialcoe@tfl.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1H 0BD
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

JOURNEYCALL

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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