Notice Information
Notice Title
Provision of the Customer Platform: CRM, Customer Account and Web Forms
Notice Description
Provision of the Customer Platform: CRM, Customer Account and Web Forms The London Borough of Sutton and the Royal Borough of Kingston (the Councils) are seeking tender bids from suitably qualified organisations for the provision of a 'customer platform' which will comprise of a Customer Relationship Management system (CRM); customer account ('my account'); a web forms solution; and integration of these components with our back office systems - together these elements are known as the 'customer platform'. The customer platform constitutes part of a wider digital platform and presents a unique opportunity which will lay the foundations of service transformation for both councils and partner organisations including Achieving for Children, Sutton Housing Partnership and several others. A single platform across both councils and partner organisations will be based on an open architecture and leading cloud technology which will provide the flexibility and innovation needed to meet evolving service needs through emerging digital solutions and technology. The platform will enable future integration and interaction around online booking, payments, live chat, social listening, artificial intelligence, data management, Single Sign On, and several other capabilities. The contract will initially be for a period of two years commencing on 15th January 2019 with the option to extend the contract for a further one year at the discretion of the Councils. The Councils are tendering this contract through the London Tenders e-tendering portal, our method of advertising and managing contract opportunities. Prospective Tenderers are advised to register their interest by going to https://www.londontenders.org/procontract/supplier.nsf It shall be a requirement for organisations to work with the Councils in delivering and measuring Social Value throughout the lifetime of this agreement. Social Value is the added benefit to the community following a commissioning/procurement process over and above the direct purchasing of goods, services and outcomes. The proposed approach to Social Value is to develop these as the contract is implemented. The Councils currently contract with a diverse group of voluntary, statutory and private sector providers and encourages a range of organisations, regardless of size, to apply for this provision. We are committed to creating jobs and training opportunities through our supply chain. Minimum requirements are applicable to this provision and represented as a pass/fail. Please be aware that should an organisation fail any fundamental requirements, the Authority shall not continue marking your tender bid. The Councils shall not be bound to accept the lowest cost or any tender, and reserves the right to accept all or part of your tender. The award of contract shall be based on the most economically advantageous tender submitted. Deadline for receipt of tender bids is Friday, 26th October 2018 at 12 noon.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-c45c7cb3-9b7f-43cb-83f9-603da4b81030
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/d034af43-072a-460b-a526-0b4f1c39cff2
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48000000 - Software package and information systems
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £307,355 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 8 Apr 20196 years ago
- Submission Deadline
- 26 Oct 2018Expired
- Future Notice Date
- Not specified
- Award Date
- 4 Mar 20196 years ago
- Contract Period
- 5 Mar 2019 - 4 Mar 2021 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONDON BOROUGH OF SUTTON
- Contact Name
- Rosemary Allan
- Contact Email
- rosemary.allan@sutton.gov.uk
- Contact Phone
- +44 2087705366
Buyer Location
- Locality
- SUTTON
- Postcode
- SM1 1EA
- Post Town
- Sutton
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI6 Outer London - South
- Small Region (ITL 3)
- TLI63 Merton, Kingston upon Thames and Sutton
- Delivery Location
- TLI London
-
- Local Authority
- Sutton
- Electoral Ward
- Sutton Central
- Westminster Constituency
- Sutton and Cheam
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/d034af43-072a-460b-a526-0b4f1c39cff2
8th April 2019 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/cc70936d-9158-4235-9342-8a07dd9937c5
25th September 2018 - Opportunity notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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