Tender

Provision of IT Helpdesk and Support Services

AVON FIRE & RESCUE SERVICE

This public procurement record has 2 releases in its history.

TenderAmendment

07 Aug 2018 at 08:22

Tender Notice
Tender

04 Aug 2018 at 12:30

Tender Notice
Summary of the contracting process

The Avon Fire & Rescue Service is launching a tender for the "Provision of IT Helpdesk and Support Services" to ensure its IT systems are operational 24/7. This contract falls under the category of computer audit consultancy and information technology services. The procurement process is currently in the tender stage, with the submission deadline set for 24 September 2018. The contract is expected to commence on 1 April 2019, lasting for a duration of two years, with the possibility of two one-year extensions at the Authority's discretion, and will be conducted as an open procurement procedure.

This procurement presents significant opportunities for small and medium enterprises (SMEs) specialising in IT support and consultancy services, particularly those capable of providing robust helpdesk and strategic advisory services. The winning bidder will have the chance to work closely with a vital public service, contributing to the resilience and technological advancement of the Avon Fire Authority's operational capabilities. Companies with expertise in IT infrastructure management and disaster recovery planning would be especially well-positioned to compete in this tender.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Provision of IT Helpdesk and Support Services

Notice Description

Avon Fire Authority is seeking a IT Helpdesk and support provision to ensure that Avon Fire and Rescue Service's IT system and infrastucture is available 24 hours a day, 7 days a week and 365 days a year. IT is a critical element of the Authority's business. The Authority requires the IT infrastructure to be robust, reliable and deliver to near perfect availability. For this provision Avon Fire and Rescue Service requires a Help Desk Service, Desk Side Service, IT Strategic and Technical Expert Advice Service, IT Development Service and Support and Maintenance Service. The IT Strategic and Technical Expert Advice Service will assist with the management of IT provision, advise on the strategic development of IT and complete the objectives agreed in the IT Strategy. This service will also need to play a vital role in producing and ensuring the IT Strategy, IT Disaster Recovery Plan and IT Business Continuity Plan are robust and work for the service. This contract shall commence on 1 April 2019 for 2 years, with an extension option of 24 months, in 12 month periods. The extension period is the sole option of the Authority.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c4a92839-15cf-4b83-9c22-892200b13ed2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f5b3ec73-8541-4e4f-9139-fc6a370b3c9b
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72150000 - Computer audit consultancy and hardware consultancy services

72222300 - Information technology services

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Aug 20187 years ago
Submission Deadline
24 Sep 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2019 - 31 Mar 2023 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
AVON FIRE & RESCUE SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS20 8JJ
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK61 North Somerset
Delivery Location
Not specified
Local Authority
North Somerset
Electoral Ward
Portishead West
Westminster Constituency
North Somerset

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-c4a92839-15cf-4b83-9c22-892200b13ed2-2018-08-07T09:22:53+01:00",
    "date": "2018-08-07T09:22:53+01:00",
    "ocid": "ocds-b5fd17-c4a92839-15cf-4b83-9c22-892200b13ed2",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "20180804133043-30508",
        "title": "Provision of IT Helpdesk and Support Services",
        "description": "Avon Fire Authority is seeking a IT Helpdesk and support provision to ensure that Avon Fire and Rescue Service's IT system and infrastucture is available 24 hours a day, 7 days a week and 365 days a year. IT is a critical element of the Authority's business. The Authority requires the IT infrastructure to be robust, reliable and deliver to near perfect availability. For this provision Avon Fire and Rescue Service requires a Help Desk Service, Desk Side Service, IT Strategic and Technical Expert Advice Service, IT Development Service and Support and Maintenance Service. The IT Strategic and Technical Expert Advice Service will assist with the management of IT provision, advise on the strategic development of IT and complete the objectives agreed in the IT Strategy. This service will also need to play a vital role in producing and ensuring the IT Strategy, IT Disaster Recovery Plan and IT Business Continuity Plan are robust and work for the service. This contract shall commence on 1 April 2019 for 2 years, with an extension option of 24 months, in 12 month periods. The extension period is the sole option of the Authority.",
        "datePublished": "2018-08-04T13:30:47+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "72150000",
            "description": "Computer audit consultancy and hardware consultancy services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "72222300",
                "description": "Information technology services"
            },
            {
                "scheme": "CPV",
                "id": "72253000",
                "description": "Helpdesk and support services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "BS20 8JJ"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "BS20 8JJ"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (above threshold)",
        "tenderPeriod": {
            "endDate": "2018-09-24T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2019-04-01T00:00:00+01:00",
            "endDate": "2023-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/f5b3ec73-8541-4e4f-9139-fc6a370b3c9b",
                "datePublished": "2018-08-07T09:22:53+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Additional data",
                "url": "https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=24978&B=BLUELIGHT"
            },
            {
                "id": "3",
                "documentType": "tenderNotice",
                "description": "User / Company",
                "url": "https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/30508"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-92982",
            "name": "Avon Fire & Rescue Service",
            "identifier": {
                "legalName": "Avon Fire & Rescue Service"
            },
            "address": {
                "streetAddress": "PO Box 37, Valley Road, Portishead",
                "locality": "Bristol",
                "postalCode": "BS20 8JJ",
                "countryName": "ENG"
            },
            "contactPoint": {
                "name": "Amy Harraway",
                "email": "amy.harraway@avonfire.gov.uk",
                "telephone": "+44 1179262061"
            },
            "details": {
                "url": "http://www.avonfire.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-92982",
        "name": "Avon Fire & Rescue Service"
    }
}