Notice Information
Notice Title
Vulnerable Consumers Research
Notice Description
Smart Data is the secure sharing of customer data, upon the customer's request, with authorised third-party providers (TPPs). TPPs can typically be defined as organisations who are neither the customer nor original service provider (e.g, the bank)& are offering services to the customer. Authorised TPPs use customer's data to provide innovative services for the consumer or business, such as automatic switching & account management, for example via account aggregation. The incumbent industry (e.g, the service provider such as bank) may also choose to innovate and offer similar services. These innovations will save time, money and effort for customers who can more easily find and choose better-suited deals and manage their money. Consumer vulnerability is the broad term which refers to any situation in which an individual may be unable to engage effectively in a market and because of this, is at high risk of getting a poor deal. There are many different vulnerabilities that can cause a consumer to be unable to engage in a market effectively. The Financial Conduct Authority uses the following as examples of consumer vulnerability: poor health, such as cognitive impairment, life events such as new caring responsibilities, low resilience to cope with financial or emotional shocks and low capability, such as poor literacy or numeracy skills. Although Smart Data intends to improve equality, there is a risk that not all groups will benefit. E.g, the less digitally engaged, such as the elderly, may not use Smart Data enabled services which would mean they do not fully realise the associated benefits. Research on vulnerable consumers highlights that consumers who are digitally excluded may experience a 'poverty premium' due to their inability to access and engage with the market effectively . Over 2021, 5% of the population remained digitally excluded,188 and as of October 2020, 53% of all adults in the UK showed characteristics of vulnerability . BEIS is looking for a partner to conduct research into the issue of how to make future smart data schemes inclusive. The results of this research will be used to inform future smart data schemes on how they can make sure that vulnerable consumers are able to access the benefits. This will be based on evidence and the testing of potential solutions. The supplier will be responsible for ensuring the project fulfils the research aims and objectives outlined by BEIS. The overarching aim is to find out how we can make sure that future smart data schemes are inclusive. We are running a pre-market engagement session for suppliers on the 27th October 14:00-15:00 held via MS Teams. To register your interest, please email Lauren Middleton (lauren.middleton@beis.gov.uk) Additional information: The supplier will be responsible for ensuring the project fulfils the research aims and objectives outlined by BEIS. The overarching aim is to find out how we can make sure that future smart data schemes are inclusive. This includes answering the following broad questions to find those answers: 1. What vulnerabilities are more likely to be excluded by smart data schemes? 2. How do we make sure that all consumers are able to access the benefits of the schemes? 3. What scheme characteristics are needed to make sure Smart Data schemes are inclusive? 4. What design features of Smart Data schemes lead to excluding vulnerable consumers? 5. What do app providers and data holders believe are the barriers to Smart Data schemes being inclusive and how to combat those issues? 6. What lessons can be learnt from research to make future Smart Data schemes more inclusive to all consumers?
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-c4f87ed6-fb10-4937-91a2-d4ac18883928
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/32809646-97a8-45ba-80ca-de7bda907404
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Market Engagement Notice
- Procurement Type
- Standard
- Procurement Category
- Not specified
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
73 - Research and development services and related consultancy services
-
- CPV Codes
73000000 - Research and development services and related consultancy services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 13 Oct 20223 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 28 Oct 2022Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planning
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BUSINESS ENERGY AND INDUSTRIAL STRATEGY
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- SW1H 0ET
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- Not specified
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/32809646-97a8-45ba-80ca-de7bda907404
13th October 2022 - Early engagement notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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