Tender

WEB CONTENT MANAGEMENT SYSTEM & IMPLEMENTATION PARTNER

DURHAM UNIVERSITY

This public procurement record has 1 release in its history.

Tender

17 Jun 2019 at 14:19

Tender Notice
Summary of the contracting process

The Durham University is seeking an implementation partner for a Web Content Management System through an open procurement process, titled "WEB CONTENT MANAGEMENT SYSTEM & IMPLEMENTATION PARTNER". This tender falls under the services category and has a budget of £500,000. The procurement is currently in the tender stage, with submissions due by 18th July 2019. The implementation is scheduled to commence on 1st November 2019, with the contract running until 31st October 2024. Interested parties should note that the services are required for addressing critical updates to the University's ageing web presence, which has been affected by years of under-investment.

This tender presents a valuable opportunity for businesses specialising in digital services and technology solutions, particularly those capable of providing innovative web content management systems alongside implementation expertise. Suitable candidates may include small and medium-sized enterprises (SMEs) with experience in developing user-friendly, interactive web platforms. Companies focusing on multi-channel digital experiences and data security will also find this to be an attractive project, especially in the context of enhancing Durham University's global digital presence and engaging with its diverse audience.

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Notice Information

Notice Title

WEB CONTENT MANAGEMENT SYSTEM & IMPLEMENTATION PARTNER

Notice Description

The University has an ageing and outdated web presence which is the result of years of under-investment. It isbased on an end-of-life, bespoke web content management system dating from 2004 and a largely ungoverned operating model with over 1,400 content editors. Notwithstanding some recent interim design changes to afew top-level pages, our website is visually dated, unengaging, and lacking in interactivity and personalisation.Beyond the top-level pages, content is inconsistent, fragmented and poorly presented. In the absence of aseparate intranet, our externally-facing website also contains considerable internal content, making it large,unwieldy and difficult to navigate. Many of the 1,170 sites contained within our overarching University websiteare out of date, unnecessary, or internally-focused. We have reached a critical point where we need to radically overhaul our outwardly-facing digital presence,transforming it into a fit-for-purpose communications platform. Our website is one of our most importantcommunications channels with a truly global reach: during 2018, the site was accessed by 4.7 million usersundertaking almost 12 million sessions. It will be instrumental in communicating our new brand identity,enhancing our international reputation and conveying the uniqueness of our offer to an international audience. The HE environment has changed significantly over the past decade and the political uncertainties andchallenges now faced mean that the sector has become increasingly competitive. External stakeholders (futurestudents, potential faculty members, collaborators, funders, influencers) will all form a view of the University,not simply from what we say, but from the way in which we say it. Our young potential student audiences inparticular are digital natives - they do not remember a world without the internet. Rapid access to information;an integrated, multi-channel digital browsing experience (web, social, and mobile apps all fully integrated witheach other); multi-media content and personalisation are baseline expectations. The technology underpinning our incumbent CMS (CentOS 6) will go out of service in November 2020. Thispresents a hard deadline for implementing a new CMS. Relying on our existing CMS beyond the November2020 deadline would open the University up to a number of risks, given security patches will not be availableafter this date. Data security is of particular concern given that our current CMS is used to store internal as wellas external information. The University have split this procurement into 2 Lots. Lot 1 relates to the CMS technology solution, and Lot 2 isfor an Implementation Partner who will provide all services to successfully deliver the project. Both services may be provided by the same organisation, however, it is recognised that technology providersmay outsource implementation services to their partner networks. In this instance, it is required that thesubmission to Lot 1 is made by the technolo

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c622f0e5-8ec8-4bee-afbc-b96c8d60eb60
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9949de89-7be9-465e-a4ad-79242449eae2
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48780000 - System, storage and content management software package

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jun 20196 years ago
Submission Deadline
18 Jul 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Nov 2019 - 31 Oct 2024 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DURHAM UNIVERSITY
Contact Name
Neil Petch
Contact Email
procurement.office@durham.ac.uk
Contact Phone
0191 3344553

Buyer Location

Locality
DURHAM
Postcode
DH1 3LE
Post Town
Durham
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC41 Durham
Delivery Location
TLC North East (England)
Local Authority
County Durham
Electoral Ward
Durham South
Westminster Constituency
City of Durham

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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