Notice Information
Notice Title
Support to Safer Workplaces Programme
Notice Description
The Safer Workplaces programme aims to support businesses to work as safely as possible both now for those that are open and in the future as the Government framework for COVID19 develops. The main priority is to deliver safer working guidance to provide the practical steps businesses can take to keep their employees safe. Support the HSE team to set up and operate an enquiry service in response to the Covid-19 outbreak. Please see deliverables sections for further detail on the outcomes to be achieved. Stage A: by Monday 18th May (8:30am - 10pm) * Support HSE to set up an enquiry helpline in response to Covid-19 pandemic * Develop Inbound call process and script * Develop Escalation process * Develop MI, reporting and governance process * Respond to changes in approach and government guidance * Mobilise Call Agents * Monitor volume and complexity of calls * Manage and monitor resource performance and adherence to SLAs * Provision of MI on performance, following agreed timetable * Operate inbound and outbound call handling services from 08:30 to 22:00 Monday to Friday, or as otherwise agreed Stage B: by Monday 8th June (8:30am - 8pm) * Develop outbound call proof of concept * Develop Outbound process (including call failure) and call script * Identify technology requirements * Finalise number of Pods * Plan, hire, onboard Call Agents * Support Outbound Call Agents through relevant checks (e.g. DBS) * Design and roll out outbound training * Agree appropriate mechanisms to enable the secure exchange of data and information * Develop Call Form to document outbound call findings * Consolidate outbound call findings * Agree a schedule of calls which will take into account various factors (Data quality, coverage of industries, coverage of geographical regions and HSE ability to manage resources and referrals) * Operate inbound and outbound call handling services from 08:30 to 20:00 Monday to Friday, or as otherwise agreed * Ongoing manage and monitoring of resource performance and adherence to SLAs * Ongoing provision of MI on performance, following agreed timetable * Refine processes and seek to improve quality and outcomes of call handling activities Stage C: by 31st July (8:30am - 5pm) * Ongoing service for inbound and outbound services * A revised POD size of 3 going down to 2 from the 22nd June * Hours reduced to 8 (5pm close)
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-c6a4cdc8-941e-4001-a6c6-23273cfcd873
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/1f691122-632f-43f7-befc-eb5994c7f25b
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
Notice Value(s)
- Tender Value
- £1,250,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £1,250,000 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 25 Jan 20215 years ago
- Submission Deadline
- 5 May 2020Expired
- Future Notice Date
- Not specified
- Award Date
- 5 May 20205 years ago
- Contract Period
- 6 May 2020 - 31 Jul 2020 1-6 months
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- HEALTH & SAFETY EXECUTIVE
- Contact Name
- Colin Butler
- Contact Email
- tenders@hse.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- BOOTLE
- Postcode
- L20 7HS
- Post Town
- Liverpool
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD7 Merseyside
- Small Region (ITL 3)
- TLD73 Sefton
- Delivery Location
- Not specified
-
- Local Authority
- Sefton
- Electoral Ward
- Linacre
- Westminster Constituency
- Bootle
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/1f691122-632f-43f7-befc-eb5994c7f25b
25th January 2021 - Awarded contract notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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