Tender

Call Centre Services

IRWELL VALLEY HOUSING ASSOCIATION

This public procurement record has 1 release in its history.

Tender

18 Nov 2016 at 20:17

Tender Notice
Summary of the contracting process

The Irwell Valley Housing Association is currently seeking tenders for "Call Centre Services," primarily focused on call handling during out-of-hours periods. This procurement falls under the services category, specifically identified by the CPV code 79512000 for call centre services. The tender process began on June 13, 2016, with a submission deadline of July 15, 2016. The estimated value of the contract is £205,000, and services are expected to commence from September 1, 2016, running until August 31, 2019. The procurement method is an open procedure, allowing a wide range of participants to submit offers.

This tender presents significant opportunities for SMEs specialising in call centre operations, particularly those capable of handling after-hours enquiries. Businesses that can demonstrate flexibility and expertise in customer support and communication services would be well-suited to compete for this contract. Collaborating with stakeholders in the housing sector may also enhance chances of success, making this an excellent opportunity for growth in the service delivery space.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Call Centre Services

Notice Description

Call centre services providing call handling mainly out of hours.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c6caa748-adc9-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/36b28394-afb3-4521-a765-cff64735c268
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£205,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
15 Jul 2016Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Aug 2016 - 31 Aug 2019 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
IRWELL VALLEY HOUSING ASSOCIATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M16 0LN
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
TLD North West (England)
Local Authority
Trafford
Electoral Ward
Longford
Westminster Constituency
Stretford and Urmston

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-c6caa748-adc9-11e6-9901-0019b9f3037b-2016-11-18T20:17:12Z",
    "date": "2016-11-18T20:17:12Z",
    "ocid": "ocds-b5fd17-c6caa748-adc9-11e6-9901-0019b9f3037b",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "MT177609",
        "title": "Call Centre Services",
        "description": "Call centre services providing call handling mainly out of hours.",
        "datePublished": "2016-06-13T16:44:59+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "North West",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 205000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2016-07-15T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2016-09-01T00:00:00+01:00",
            "endDate": "2019-08-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/36b28394-afb3-4521-a765-cff64735c268",
                "datePublished": "2016-06-13T16:44:59+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.",
                "url": "http://www.mytenders.org/search/show/search_view.aspx?ID=JUN126032"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-28105",
            "name": "Irwell Valley Housing Association",
            "identifier": {
                "legalName": "Irwell Valley Housing Association"
            },
            "address": {
                "streetAddress": "Paragon House,, 48 Seymour Grove",
                "locality": "Manchester",
                "postalCode": "M16 0LN",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Michelle Cunningham",
                "email": "michelle.cunningham@irwellvalleyha.co.uk",
                "telephone": "+44 1616101000"
            },
            "details": {
                "url": "http://www.irwellvalleyha.co.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-28105",
        "name": "Irwell Valley Housing Association"
    }
}