Planning

Ambulance Radio Programme - Service Integration & Management

DEPARTMENT OF HEALTH AND SOCIAL CARE

This public procurement record has 3 releases in its history.

Planning

04 Oct 2019 at 16:00

Planned Procurement Notice
Planning

04 Oct 2019 at 15:37

Planned Procurement Notice
Planning

04 Oct 2019 at 14:00

Planned Procurement Notice
Summary of the contracting process

The procurement process involves the Department of Health and Social Care, which is seeking to establish a Service Integration and Management (SIAM) Service through the Ambulance Radio Programme. This opportunity, titled "Ambulance Radio Programme - Service Integration & Management", falls under the industry category of contact management software, with a contract period beginning on 1st January 2021 and concluding on 31st December 2025. The procurement is currently in the planning stage, with a Request for Information (RFI) scheduled for release following the completion of initial market engagement by 1st November 2019. Interested parties may submit their RFIs by this deadline, and the service will be delivered to various locations, including the UK and overseas territories.

This tender represents a significant opportunity for businesses specialising in IT service management and software integration services, especially smaller and medium-sized enterprises (SMEs) with proven capabilities in product management and service provision. Companies that can demonstrate expertise in providing comprehensive service desk functions and managing end-to-end service operations will be well-suited to compete for this contract. The requirement includes delivering a 24x7 service desk system, showcasing the capacity to integrate various project deliverables and support health trusts and end users efficiently.

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Notice Information

Notice Title

Ambulance Radio Programme - Service Integration & Management

Notice Description

Provide a 24x7 service desk system to allow Trusts/End Users, ARP and ARP suppliers and provide an overarching End-to-End Service Management capability is required to manage the introduction, transition and delivery of the constituent programmes being provided by the Authority. The Ambulance Radio Programme (ARP), who contract on behalf of the Department for Health and Social Care has a requirement for a Service Integration and Management (SIAM) Service to support the above and that can scale to support future Authority initiatives and product offerings. The Authority is looking to partner with a provider who can demonstrate capabilities in "Product Management" - not simply providing "Help Desk" and "Service Management" functions - who can demonstrate an ability to integrate elements of discrete project deliverables as "Service Offerings" to Trusts. 24x7 Service Desk: - Act as a single point of contact for Trusts/End Users, ARP and ARP Suppliers - Provide a 24x7 service desk system to allow Trusts/End Users, ARP and ARP suppliers o Log and receive updates about incidents o Make and obtain updates about Service Requests o Make and record a Request for Change (RfC) o Be contactable via Email Web Portal Telephone B2B interface o Allow Trusts/End Users, ARP and ARP Suppliers to speak to a Service Desk agent within 15 seconds of making a call - Collate system generated alerts from ARP suppliers - Monitor and Record changes to assets and configuration items - Provide a "Live" service bridge system that o Takes data feeds from ARP Supplier o Presents a "dashboard" view of live system status feeds - Provide Service Desk performance metrics End-to-End Service Management: - An over-arching End-to-End Service Management capability is required to manage the introduction, transition and delivery of the constituent programmes being provided by the Authority. - The End-to-End Service requires the provision of the following services to ARP to support the above projects Additional information: Please be aware that we will require an signed NDA from potential bidders before the RFI is released. Completed RFIs should be submitted by the 1st November Contact details are victoria.morgan14@nhs.net This PIN is "Not a call for competition" and is purely to engage with the market This PIN is to warm up the market and will be followed by a Request For Information (RFI) and potential provider sessions seeking information relating to Service Integration and Management services ARP wishes to procure.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c89a5514-71c7-4322-96ac-531fdb19c70c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/dfd9d82f-6d7f-4007-81da-1a29c41e0dd5
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

71 - Architectural, construction, engineering and inspection services

72 - IT services: consulting, software development, Internet and support

CPV Codes

48333000 - Contact management software package

48783000 - Content management software package

48800000 - Information systems and servers

71316000 - Telecommunication consultancy services

72227000 - Software integration consultancy services

72228000 - Hardware integration consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Oct 20196 years ago
Submission Deadline
Not specified
Future Notice Date
1 Nov 2019Expired
Award Date
Not specified
Contract Period
1 Jan 2021 - 31 Dec 2025 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF HEALTH AND SOCIAL CARE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 7NT
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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