Notice Information
Notice Title
Customer Experience Programme Suppliers' Event
Notice Description
Chiltern District Council and South Bucks District Council are holding a Supplier Event to provide information about the work we are doing to improve customers' experience through transforming the way we deliver our services. We require new technology to support this transformation and would like to invite suppliers to attend to understand our high-level requirements prior to embarking on a procurement exercise. Please take into account, we are considering our methods for procurement with a view to potentially using the G Cloud Framework. The two Councils have worked closely together since 2011 and are managed by a Joint Chief Executive and shared senior management team. We now deliver all services jointly, which has successfully delivered significant financial savings. In 2016, the Councils agreed to move to our next phase of joint working entitled 'Stronger in Partnership'. This is comprised of a number of transformational projects, including the Customer Experience Programme, which will ensure that our service delivery focuses on meeting our customers' needs. This focus of this programme includes centralising contact into Customer Services, investing in technology and process re-design to ensure that we answer as many queries as possible at the first point of contact. Our ambition is to significantly improve our digital offering, ensuring our customers can access and report issues at their convenience via a Customer Account, accessible from any device. This will include mapping, document upload and payments. Data rich Customer Services will enable the Councils to analyse our customers' needs and shape our services accordingly. The following technology components will be required as part of this Programme: * Customer Account * CRM Lite * Integration Engine * Web Forms We are holding a suppliers session, the details of which are provided below. If you would like to attend the event, please contact Nicola Ellis, Head of Customer Services at nellis@chiltern.gov.uk to register your interest. Nicola is available on 01494 732231 if you have any questions. Date: 22nd February 2018 Time: 13:00 to 16:00 Location: South Bucks District Council, Capswood, Oxford Road, Denham, Uxbridge, UB9 4LH Contact: Nicola Ellis, Head of Customer Services (nellis@chiltern.gov.uk) Additional information: Chiltern District Council and South Bucks District Council are holding a Supplier Event to provide information about the work we are doing to improve customers' experience through transforming the way we deliver our services. We require new technology to support this transformation and would like to invite suppliers to attend to understand our high-level requirements prior to embarking on a procurement exercise. Please take into account, we are considering our methods for procurement with a view to potentially using the G Cloud Framework. The two Councils have worked closely together since 2011 and are managed by a Joint Chief Executive and shared senior management team. We now deliver all services jointly, which has successfully delivered significant financial savings. In 2016, the Councils agreed to move to our next phase of joint working entitled 'Stronger in Partnership'. This is comprised of a number of transformational projects, including the Customer Experience Programme, which will ensure that our service delivery focuses on meeting our customers' needs. This focus of this programme includes centralising contact into Customer Services, investing in technology and process re-design to ensure that we answer as many queries as possible at the first point of contact. Our ambition is to significantly improve our digital offering, ensuring our customers can access and report issues at their convenience via a Customer Account, accessible from any device. This will include mapping, document upload and payments. Data rich Customer Services will enable the Councils to analyse our customers' needs and shape our services accordingly. The following technology components will be required as part of this Programme: * Customer Account * CRM Lite * Integration Engine * Web Forms We are holding a suppliers session, the details of which are provided below. If you would like to attend the event, please contact Nicola Ellis, Head of Customer Services at nellis@chiltern.gov.uk to register your interest. Nicola is available on 01494 732231 if you have any questions. Date: 22nd February 2018 Time: 13:00 to 16:00 Location: South Bucks District Council, Capswood, Oxford Road, Denham, Uxbridge, UB9 4LH Contact: Nicola Ellis, Head of Customer Services (nellis@chiltern.gov.uk)
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-c8f0af04-bc07-4627-84c5-476727d49e45
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/42257e1e-6afa-42aa-b7fd-0fcdeed1c6fa
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Market Engagement Notice
- Procurement Type
- Standard
- Procurement Category
- Not specified
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
75 - Administration, defence and social security services
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
48100000 - Industry specific software package
48300000 - Document creation, drawing, imaging, scheduling and productivity software package
48400000 - Business transaction and personal business software package
48600000 - Database and operating software package
48700000 - Software package utilities
48900000 - Miscellaneous software package and computer systems
72200000 - Software programming and consultancy services
72300000 - Data services
72400000 - Internet services
72500000 - Computer-related services
72600000 - Computer support and consultancy services
72700000 - Computer network services
75110000 - General public services
75130000 - Supporting services for the government
79400000 - Business and management consultancy and related services
79900000 - Miscellaneous business and business-related services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 6 Feb 20188 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 21 Feb 2018Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planning
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CHILTERN DISTRICT COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- AMERSHAM
- Postcode
- HP6 5AW
- Post Town
- Hemel Hempstead
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ1 Berkshire, Buckinghamshire and Oxfordshire
- Small Region (ITL 3)
- TLJ13 Buckinghamshire
- Delivery Location
- Not specified
-
- Local Authority
- Buckinghamshire
- Electoral Ward
- Amersham and Chesham Bois
- Westminster Constituency
- Chesham and Amersham
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/42257e1e-6afa-42aa-b7fd-0fcdeed1c6fa
6th February 2018 - Early engagement notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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