Award

IMA Case Management System and CRM

MINISTRY OF JUSTICE

This public procurement record has 1 release in its history.

Award

04 Aug 2022 at 11:40

Award Notice
Summary of the contracting process

The procurement process involves the Ministry of Justice, seeking proposals for the "IMA Case Management System and CRM," which falls under the content management software category. The contract, valued at £240,000, is to provide support and maintenance services for Dynamics 365 Customer Services. The procurement method used was selective, executed through a call-off from a framework agreement, with the tender period concluding on 6 June 2022. The contract commenced on 14 July 2022 and will run until 13 July 2024, based in London, United Kingdom.

This tender presents opportunities for businesses specialising in software support and maintenance, particularly those with expertise in Dynamics 365. As the contract is awarded and active, there is potential for companies to collaborate with the Ministry of Justice in further service delivery or related projects. Larger firms may be well-suited to engage due to the complexity of the requirements, although the framework could also support sub-contracting opportunities for smaller service providers.

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Notice Information

Notice Title

IMA Case Management System and CRM

Notice Description

Provision of a Case Management Support and Maintenance Service for Dynamics 365 Customer Services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c9fb4196-8c9f-4ea2-82ec-4b9736feaf2e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3bc7db69-3328-447a-9d90-443af15c7c0f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48783000 - Content management software package

Notice Value(s)

Tender Value
£240,000 £100K-£500K
Lots Value
Not specified
Awards Value
£240,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Aug 20223 years ago
Submission Deadline
6 Jun 2022Expired
Future Notice Date
Not specified
Award Date
5 Jun 20223 years ago
Contract Period
13 Jul 2022 - 13 Jul 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF JUSTICE
Contact Name
Ministry of Justice
Contact Email
kofi.gyamerah@justice.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

HITACHI SOLUTIONS EUROPE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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