Award

IT Service Management Tool (ITSM)

LEICESTERSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

18 Nov 2016 at 20:17

Award Notice
Summary of the contracting process

Leicestershire County Council is currently engaged in a tendering process for the procurement of an IT Service Management Tool (ITSM), aimed at replacing its existing software for ICT Services. The procurement, classified under software supply services, is in the Award stage, with the contract valued at £179,813.25. The tender period concluded on 17 March 2016, and the contract period runs from 28 June 2016 to 28 October 2019. This selective procurement process was based on a restricted procedure, with delivery addresses located in the East Midlands region of the United Kingdom.

This tender presents significant opportunities for businesses specialising in IT service management solutions, particularly those providing scalable, cloud-based SaaS products with minimal configuration requirements. Companies offering robust, user-friendly systems designed for service desk functions across various service areas, including end-user accessibility through multiple devices, would be well-positioned to compete. Smaller and medium-sized enterprises may particularly benefit from engaging in this process, given the tender's emphasis on existing technologies that improve service delivery for public sector clients.

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Notice Information

Notice Title

IT Service Management Tool (ITSM)

Notice Description

Leicestershire County Council (LCC) is embarking on a tendering process to replace the existing Information Technology Service Management Tool used by ICT Services. The Council is seeking an out of the box solution, requiring minimal configuration that is delivered via SaaS. The Solution: The Council are looking for a solution that delivers an excellent experience for our customers, partners, service desk and support agents when they need to log, track and progress a service request. The system will need the potential to be scalable to other parts of the business that operate service desk functions which are not part of IT. The solution must be a commodity based product, and accessible from internet enabled devices, VDI terminals, and mobile devices including laptops, tablets and smartphones, across multiple locations, on a 24x7x365 basis.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cb0e29c8-adc9-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/00cd0a44-8d25-4438-85bd-de0e879115d4
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72268000 - Software supply services

Notice Value(s)

Tender Value
£179,813 £100K-£500K
Lots Value
Not specified
Awards Value
£207,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
17 Mar 2016Expired
Future Notice Date
Not specified
Award Date
27 Apr 20169 years ago
Contract Period
2 Oct 2016 - 3 Oct 2019 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LEICESTERSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE3 8RA
Post Town
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
TLF East Midlands (England)
Local Authority
Blaby
Electoral Ward
Glenfield Faire
Westminster Constituency
Mid Leicestershire

Supplier Information

Number of Suppliers
1
Supplier Name

TRUSTMARQUE SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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