Notice Information
Notice Title
WP3473A Provision of Out of Hours Telephony Contact
Notice Description
The following specification sets out the Council's requirements to ensure emergency telephony enquiries are managed outside of the standard office hours of 8.45am to 5.15pm Monday to Thursday, 8.45am to 4.45pm on Friday, every Saturday and Sunday, every Bank Holiday and any additional concessionary days agreed by the Council's leadership team (for example, in 2018 this includes the 24th December). Additional concessionary days will be communicated to the supplier at least 4 weeks in advance to ensure the supplier can resource plan. The role of the chosen partner out of hours contact provider will be principally to receive enquiries from stakeholders including residents and partners and outside of the core hours (set out above) in a way that is friendly, helpful, professional and polite. The out of hours partner provider will then ensure timely, accurate messages are issued to appropriate on-call officers providing key aspects of information needed for officers to make informed decisions and take any forward any required actions. The supplier will answer the calls advising the caller they are managing out of hours enquiries on behalf of Walsall Council and will ensure the highest standards of professionalism in each interaction with the public. The supplier will ensure colleagues receiving out of hours enquiries are empathetic, helpful and understanding of residents' concerns and will act to liaise with on call emergency duty teams in a manner that is prompt, efficient, understanding and helpful. The Council seeks to work fully in the spirit of partnership with the supplier to ensure effective delivery of the contract and will regularly monitor outputs and service performance of the contract in an open and honest way to deliver service improvements. Additional information: Is a Recurrent Procurement Type? : No
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-cc436ac3-5722-42ef-95b3-e1584f081e1b
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/1e540f9c-8d70-41d0-ad69-1950b12eda56
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (below threshold)
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
85 - Health and social work services
98 - Other community, social and personal services
-
- CPV Codes
79711000 - Alarm-monitoring services
85300000 - Social work and related services
85310000 - Social work services
85320000 - Social services
98000000 - Other community, social and personal services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 24 Jan 20197 years ago
- Submission Deadline
- 5 Feb 2019Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 4 Mar 2019 - 3 Mar 2020 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- WALSALL COUNCIL E-TENDERING
- Contact Name
- Alois Mateyo
- Contact Email
- alois.mateyo@walsall.gov.uk
- Contact Phone
- 01922 650998
Buyer Location
- Locality
- WEST MIDLANDS
- Postcode
- WS1 1TP
- Post Town
- Walsall
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG38 Walsall
- Delivery Location
- TLG West Midlands (England)
-
- Local Authority
- Walsall
- Electoral Ward
- St Matthew's
- Westminster Constituency
- Walsall and Bloxwich
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/1e540f9c-8d70-41d0-ad69-1950b12eda56
24th January 2019 - Opportunity notice on Contracts Finder -
https://in-tendhost.co.uk/walsallcouncil/aspx/
Additional information on how to apply for this contract
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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