Tender

Technology Requirements: Lot 1 - Business Telephony and Contact Centre; Lot 2 - Customer Relationship Managament and Mobile Technology

HANOVER HOUSING ASSOCIATION

This public procurement record has 2 releases in its history.

TenderCancellation

15 Dec 2016 at 20:51

Tender Notice
Tender

15 Dec 2016 at 20:11

Tender Notice
Summary of the contracting process

The Hanover Housing Association is seeking suppliers for its tender titled "Technology Requirements: Lot 1 - Business Telephony and Contact Centre; Lot 2 - Customer Relationship Management and Mobile Technology". This procurement, categorised under services, is planned for the delivery of technology solutions essential for enhancing Hanover's operational efficiency in customer communications and management. The procurement process, designated as selective and conducted through a negotiated procedure, has a tender period ending on 18 January 2017 and a contract period starting from 1 August 2017 and ending on 31 July 2022. Potential suppliers are encouraged to demonstrate their capabilities for one or both lots, with a total estimated value of £600,000 for the project.

This tender presents significant opportunities for businesses specialising in IT services, telecommunications systems, and software development. Companies focused on innovative technology solutions that can improve business telephony, customer relationship management, and mobile working will find valuable prospects in this procurement. Given the importance of establishing long-term partnerships in the bidding process, firms with a track record in delivering tailored technology solutions and support services will be well-poised to compete effectively.

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Notice Information

Notice Title

Technology Requirements: Lot 1 - Business Telephony and Contact Centre; Lot 2 - Customer Relationship Managament and Mobile Technology

Notice Description

Hanover wishes to engage with suppliers of technology to support its business telephony, contact centre, customer relationship management and mobile working objectives. Hanover sees the relationship to be one for long term partnership working together to develop solutions to improve the services it offers to its current and future customers. This tender will be for the procurement of solutions across two lots: 1. Business Telephony & Contact Centre 2. Customer Relationship Management (CRM) & Mobile Working. Suppliers are able to bid for one or both lots demonstrating their ability to meet Hanover's requirements. Additional information: The procurement documents are available for unrestricted and full direct access, free of charge, at https://hanover.bravosolution.co.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ccf275f3-4b54-4d87-9c60-aa9e9c89671e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/64496d10-75b7-4f29-8ab4-b4c1ab04af05
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

30200000 - Computer equipment and supplies

32524000 - Telecommunications system

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£600,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Dec 20169 years ago
Submission Deadline
18 Jan 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Jul 2017 - 31 Jul 2022 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Cancelled
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HANOVER HOUSING ASSOCIATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STAINES-UPON-THAMES
Postcode
TW18 4TB
Post Town
Twickenham
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ25 West Surrey
Delivery Location
Not specified
Local Authority
Spelthorne
Electoral Ward
Staines
Westminster Constituency
Spelthorne

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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