Award

Debt Recovery System

STOCKTON-ON-TEES BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

04 Sep 2025 at 10:41

Award Notice
Summary of the contracting process

Stockton-on-Tees Borough Council recently awarded a tender for a Debt Recovery System to manage unpaid council debts such as council tax, business rates, BIDs, parking tickets, and sundry debts. This procurement, classified under 'Information technology services' (CPV 72222300), supports the council's in-house enforcement agent team by providing a CRM tool facilitating statutory notices, enforcement tracking, and customer record management. The contract, awarded to CIVICA UK LIMITED, will span from 1st September 2025 to 30th August 2030. It was concluded through a selective procurement method, specifically a call-off from a framework agreement, with an award value of £139,360.27. The system ensures compliance, efficiency, and supports statutory service delivery, crucial for the North East region of the United Kingdom.

This contract presents significant opportunities for businesses offering IT services, particularly those specialising in CRM systems and software solutions for local government debt recovery. Companies experienced in working with public sector organisations, or those looking to expand into the public sector, would find this sort of tender beneficial. With the growing focus on digital solutions for effective service delivery and compliance, IT firms that can provide robust, audit-friendly, and integrable systems stand to gain from such contracts. While this specific opportunity has been awarded, similar future tenders will continue to present avenues for business growth in the industry.

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Notice Information

Notice Title

Debt Recovery System

Notice Description

The Revenues, Benefits and Welfare has an inhouse enforcement agent (bailiff) team for the recovery of unpaid council debts - council tax, business rates, BIDs, parking tickets and sundry debts. The system functions as a Customer Relationship Management (CRM) tool, enabling the team to issue statutory notices, track enforcement actions, and maintain accurate and up-to-date customer records. It ensures compliance with legal requirements, improves operational efficiency, and supports the delivery of a statutory service by facilitating timely and appropriate enforcement activity. The software is essential for maintaining transparency, auditability, and effective communication throughout the enforcement process. This system is currently subject to the ongoing Debt Management Review, which is assessing wider service delivery and technology use across related functions. However, the software remains a critical operational tool and will continue to be required as a standalone system to support the specific needs of the in-house Enforcement Agent team. Its functionality is essential for issuing notices, managing enforcement activity, and maintaining accurate customer records, regardless of any broader transformation outcomes. Without this system, the in-house Enforcement Agent team would face significant operational challenges. The absence of a dedicated CRM would hinder the ability to issue statutory notices efficiently, track enforcement actions, and maintain accurate customer records. This could lead to delays, increased risk of non-compliance with legal obligations, and a lack of auditability in enforcement processes. Manual workarounds would likely be required, increasing administrative burden and the potential for errors, ultimately impacting service delivery and recovery performance.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cdc3d880-683b-4e28-a968-c7f1f22059e5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/125b79f8-8859-4940-bb52-5d5e42df14ab
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£139,360 £100K-£500K
Lots Value
Not specified
Awards Value
£139,360 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Sep 20255 months ago
Submission Deadline
6 Aug 2025Expired
Future Notice Date
Not specified
Award Date
5 Aug 20256 months ago
Contract Period
31 Aug 2025 - 30 Aug 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STOCKTON-ON-TEES BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STOCKTON-ON-TEES
Postcode
TS17 6BJ
Post Town
Cleveland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC31 Hartlepool and Stockton-on-Tees
Delivery Location
TLC North East (England)
Local Authority
Stockton-on-Tees
Electoral Ward
Mandale & Victoria
Westminster Constituency
Middlesbrough and Thornaby East

Supplier Information

Number of Suppliers
1
Supplier Name

CIVICA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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