Notice Information
Notice Title
Customer Access Transformation Programme -Phase one digital platform OJEU reference 2018/S/010-018410
Notice Description
Sedgemoor District Council (SDC) launched a 'digital first' approach to Customer Access in October 2015 and is moving forward on a programme of Digital Transformation to: * Improve the experience for our customers, * Improve efficiency for the council, * Collaborate with other agencies serving our communities, and * Improve decision making on the use of SDC resources. To underpin this transformation, SDC has defined a set of capabilities which can be used collectively to form a digital platform. The digital platform would: * Allow each capability to be made available to the platform via an 'API' or common integration point. * Enable each capability to be implemented once, and allow re-use as required The work that SDC has done provides the vision of what the digital platform should be capable of. It is expected that as the platform progresses through its phased deployment SDC will be able to deliver outcomes, such as: * Support mediated access to our services such as via phone, face-to-face, and visits' * Provide self-service access to online services, via popular devices' * Automate processes, reducing the need for human intervention where possible; * Share common sets of key information, such as people, property, assets, across our services, * Provide a suite of tools for managers to design and build innovative services, * Re-invent many of our back-office systems within the generic case management features of the platform, reducing the need for integration, * Identify common activities and tasks that can be defined within the platform and re-used across services, * Share services, data and capacity with public sector partners and more widely, * Prioritise processing to achieve targets and support corporate priorities, and * Ensure that data handling expectations are always assessed and actioned. SDC has a clear vision of what a digital platform should deliver for its customers and internal resources. Our intention is to embark on a journey, with an implementation partner, of technical and business change through a single joined up roadmap of phased procurements and deployments. The first phase of the programme will implement a solution to replace the existing Customer Relationship Management (CRM) system (whilst acting as an enabler for the wider digital transformation programme), and this is the scope of this tender.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-ce5dfb4d-7163-4038-86bd-9bafb40e90a6
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/4e4d4cd1-1947-43db-8067-c8c2efa5a648
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Competitive dialog
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48000000 - Software package and information systems
48445000 - Customer Relation Management software package
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £2,000,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 16 Jan 20188 years ago
- Submission Deadline
- 21 Feb 2018Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 14 Jul 2018 - 31 Aug 2023 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SEDGEMOOR DISTRICT COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- BRIDGWATER
- Postcode
- TA6 3AR
- Post Town
- Taunton
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK6 North Somerset, Somerset and Dorset
- Small Region (ITL 3)
- TLK62 Somerset
- Delivery Location
- TLK South West (England)
-
- Local Authority
- Somerset
- Electoral Ward
- Bridgwater South
- Westminster Constituency
- Bridgwater
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/4e4d4cd1-1947-43db-8067-c8c2efa5a648
16th January 2018 - Opportunity notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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