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Trader Support Service

H M Revenue & Customs

This public procurement record has 2 releases in its history.

Tender

17 Feb 2025 at 18:02

Tender Notice
Planning

16 Sep 2024 at 15:04

Market Engagement Notice
Summary of the contracting process

H M Revenue & Customs (HMRC), located at 100 Parliament Street, London, England, is overseeing the procurement process for the Trader Support Service (TSS). This service facilitates traders in submitting declarations between Northern Ireland and Great Britain, involving both a digital platform and a customer support service. The procurement falls under the CPV category of system and support services, among others, and utilises a selective competitive dialogue procedure above threshold. The procurement has reached the award stage, with Netcompany UK Limited having been appointed as the supplier. The contract services commence on 16 December 2025, with a duration of five years and possible extensions. Key deadlines included the tender period ending on 20 March 2025, and the procurement stages are currently complete.

This procurement offers significant avenues for business expansion, notably for large-scale enterprises due to the substantial contract value of £370 million. While SMEs and VCSEs have been identified as unsuitable for direct participation, it presents an opportunity for larger businesses specialising in system support, training services, and those meeting the minimum turnover requirement of £50 million. Engagement sessions and rigorous evaluation are designed to ensure that the appointed suppliers possess the technical and economic capability to deliver the requirements. The Trader Support Service encourages innovation and efficiencies for businesses capable of navigating customs compliance and supporting high-volume goods movement between the UK regions.

How relevant is this notice?

Notice Information

Notice Title

Trader Support Service

Notice Description

The TSS supports traders to submit declarations via a digital platform with self-serve guidance and contact centre support on how to complete digital declarations. The service will be free to access for businesses moving goods between Northern Ireland (NI) and Great Britain (GB) under the Windsor Framework. The Trader Support Service is made up of two key elements: - System: A digital platform system to enable traders to submit information to meet requirements under the Windsor Framework. - Service: Customer support service, providing information and guidance for businesses on how to submit compliant declarations and the steps they need to take to comply with regulations. This includes self-serve guidance such as written guides, webinars, videos, and process maps, as well as a responsive Contact Centre where traders can raise a range of enquiries. The future contract is expected to be awarded in November 2025, for commencement of a rigorous mobilisation plan from December 2025. Following mobilisation, the future contract services shall run for an initial period of 5 years, with the option to extend for two further periods of 12 months. The procurement is being undertaken using a "Competitive Dialogue" procedure (in accordance with Regulation 30 of the Public Contracts Regulations 2015). Under the first stage of the process, bidders are required to complete a Selection Questionnaire ("SQ Stage"), which consists of mandatory requirements assessed on a pass/fail basis, and a series of qualitative questions to be evaluated to determine potential suppliers' technical and professional ability. Following evaluation of submitted SQs, HMRC will issue an Invitation to Participate in Competitive Dialogue to shortlisted bidders ("IPCD stage") and subsequently an Invitation to Tender ("ITT Stage"). Full details of the requirements, the SQ and the overall procurement process and how to participate are included in the SQ documents available in the event on the SAP Ariba eSourcing Portal. Interested suppliers will be required to provide their latest financial accounting information and will have this assessed by the Contracting Authority in line with Regulation 58 of the Public Contracts Regulations 2015 to ensure that the potential future contracting entity has the economic capability to deliver a contract of this size, which has an estimated contract value of circa PS370m over its potential 7-year duration (5+1+1). In line with Regulation 58(8) of the Public Contracts Regulations 2015, the Authority requires that interested suppliers (and for the avoidance of doubt, in the case of consortia this means the contracting entity) have a minimum annual turnover of PS50m in order to participate in this Procurement and reserves the right to reject any SQ responses that do not meet this threshold. Additional information: This procurement will be conducted by way of an eSourcing event using HMRC's SAP Ariba eSourcing Portal. Please ensure you are registered with the eSourcing Portal and have signed a non-disclosure agreement (NDA) to gain access to the procurement documentation when it is released which will contain full details of the requirement. The NDA will be provided once you have confirmed the below details. If you are not already registered, the registration link is: http://hmrc.sourcing-eu.ariba.com/ad/selfRegistration As part of the registration process you will receive a system generated email asking you to activate your SAP Ariba supplier account by verifying your email address. Once you have completed the activation process you will receive a further email by return confirming the 'registration process is now complete' and providing you with 'your organisation's account ID' number. If an email response from HMRC is not received within one working day of your request, please re-contact sapariba.hmrcsupport@hmrc.gov.uk (after first checking your spam in-box) notifying non-receipt and confirming when your registration request was first made. Once you have obtained 'your organization's account ID' number, please email bhavina.patel1@hmrc.gov.uk, amandip.kang1@hmrc.gov.uk and copy in e.procurement@hmrc.gov.uk with your: Contract title and Reference Your organisation's HMRC SAP Ariba account ID Your organisation name Your name Your email address Your telephone number. Once you have complied with the foregoing you will receive an e-mail confirming access to the procurement event once it is built. Further information about HMRC's procurement tool SAP Ariba, a Suppliers Guide and general information about supplying to HMRC is available on the HMRC website: www.hmrc.gov.uk/about/supplying.htm If you have already registered on SAP Ariba then you may also need to re-register on HMRC's SAP Ariba in order to be added to the event.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cffdc43b-2b1b-457c-a2e8-be7adb33db39
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d13b196e-49fe-4fb0-b639-54151870820c
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive dialogue (above threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

80 - Education and training services

98 - Other community, social and personal services

CPV Codes

72250000 - System and support services

80510000 - Specialist training services

98110000 - Services furnished by business, professional and specialist organisations

Notice Value(s)

Tender Value
£370,000,000 £100M-£1B
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Feb 20251 years ago
Submission Deadline
20 Mar 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
22 Dec 2025 - 21 Dec 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M Revenue & Customs
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SS99 1AA
Postcode Area
Southend-on-Sea
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH31 Southend-on-Sea
Delivery Location
Not specified
Local Authority
Southend-on-Sea
Electoral Ward
Victoria
Westminster Constituency
Southend East and Rochford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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