Award

Trader Support Service

H M REVENUE & CUSTOMS

This public procurement record has 3 releases in its history.

Award

17 Dec 2025 at 11:15

Award Notice
Tender

17 Feb 2025 at 18:02

Tender Notice
Planning

16 Sep 2024 at 14:04

Market Engagement Notice
Summary of the contracting process

H M Revenue & Customs (HMRC), located at 100 Parliament Street, London, England, is overseeing the procurement process for the Trader Support Service (TSS). This service facilitates traders in submitting declarations between Northern Ireland and Great Britain, involving both a digital platform and a customer support service. The procurement falls under the CPV category of system and support services, among others, and utilises a selective competitive dialogue procedure above threshold. The procurement has reached the award stage, with Netcompany UK Limited having been appointed as the supplier. The contract services commence on 16 December 2025, with a duration of five years and possible extensions. Key deadlines included the tender period ending on 20 March 2025, and the procurement stages are currently complete.

This procurement offers significant avenues for business expansion, notably for large-scale enterprises due to the substantial contract value of £370 million. While SMEs and VCSEs have been identified as unsuitable for direct participation, it presents an opportunity for larger businesses specialising in system support, training services, and those meeting the minimum turnover requirement of £50 million. Engagement sessions and rigorous evaluation are designed to ensure that the appointed suppliers possess the technical and economic capability to deliver the requirements. The Trader Support Service encourages innovation and efficiencies for businesses capable of navigating customs compliance and supporting high-volume goods movement between the UK regions.

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Notice Information

Notice Title

Trader Support Service

Notice Description

The TSS supports traders to submit declarations via a digital platform with self-serve guidance and contact centre support on how to complete digital declarations. The service will be free to access for businesses moving goods between Northern Ireland (NI) and Great Britain (GB) under the Windsor Framework. The Trader Support Service is made up of two key elements: - System: A digital platform system to enable traders to submit information to meet requirements under the Windsor Framework. - Service: Customer support service, providing information and guidance for businesses on how to submit compliant declarations and the steps they need to take to comply with regulations. The contract services shall run for an initial period of 5 years, with the option to extend for two further periods of 12 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-cffdc43b-2b1b-457c-a2e8-be7adb33db39
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3821af5d-0d72-40ae-9e50-70479fd30cc6
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive dialogue (above threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

80 - Education and training services

98 - Other community, social and personal services

CPV Codes

72250000 - System and support services

80510000 - Specialist training services

98110000 - Services furnished by business, professional and specialist organisations

Notice Value(s)

Tender Value
£370,000,000 £100M-£1B
Lots Value
Not specified
Awards Value
£245,186,136 £100M-£1B
Contracts Value
Not specified

Notice Dates

Publication Date
17 Dec 20252 months ago
Submission Deadline
20 Mar 2025Expired
Future Notice Date
10 Feb 2025Expired
Award Date
27 Nov 20252 months ago
Contract Period
16 Dec 2025 - 15 Dec 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Bhavina Patel
Contact Email
bhavina.patel1@hmrc.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SS99 1AA
Post Town
Southend-on-Sea
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH31 Southend-on-Sea
Delivery Location
Not specified
Local Authority
Southend-on-Sea
Electoral Ward
Victoria
Westminster Constituency
Southend East and Rochford

Supplier Information

Number of Suppliers
1
Supplier Name

NETCOMPANY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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