Tender

Tenant Satisfaction Survey

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

25 May 2023 at 11:41

Tender Notice
Summary of the contracting process

The Sandwell Metropolitan Borough Council has initiated a tender for a Tenant Satisfaction Survey project. This involves delivering annual satisfaction surveys to tenants over a two-year contract, with a possible extension. The surveys are essential for improving services and meeting regulatory standards. The procurement is being conducted through the In-tend e-Tendering System, with a closing date of 15th June 2023 at 15:00hrs.

This tender presents an opportunity for businesses in the services sector, specifically those with expertise in conducting surveys and data analysis. Companies interested in providing consultancy services related to tenant satisfaction and data collection would be well-suited to compete. The project requires tailored approaches to reach diverse tenant demographics and ensure representation across Sandwell's housing stock.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Tenant Satisfaction Survey

Notice Description

TITLE OF PROJECT Tenant Satisfaction Surveys BRIEF DESCRIPTION Sandwell Council's Housing Service would like to deliver annual satisfaction surveys to tenants, across a two-year contract with the option to extend for a further two years. This will enable the council to collect feedback from the tenants to aid the improvement and development of services delivered. Following the delivery of the survey's results, an analysis of the findings is to be completed and presented back to the council shortly after. By the surveys being delivered under contract, allows the opportunity for the work to be delivered under business-as-usual utilizing a methodology and delivery approach that increases response rate. The survey delivery has now become a requirement of the Housing Regulator and Consumer Standards Framework. Sandwell has a housing stock of approx. 28,059 properties including private finance initiative properties not including an additional 1,290 leaseholders. The satisfaction surveys will need to include all Sandwell Council tenants including private finance initiative properties, whilst the leaseholders require their own, individual surveys carried out. Sandwell currently collect data on the demographic of tenants including but not limited to gender, age, ethnicity, and the proportion of tenants with disabilities. The satisfaction surveys will need to be representative of Sandwell tenants considering both population and demographic. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents. To submit a quotation you will be required to 'Opt In'. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: 15th June 2023 at 15:00hrs Additional information: TITLE OF PROJECT Tenant Satisfaction Surveys BRIEF DESCRIPTION Sandwell Council's Housing Service would like to deliver annual satisfaction surveys to tenants, across a two-year contract with the option to extend for a further two years. This will enable the council to collect feedback from the tenants to aid the improvement and development of services delivered. Following the delivery of the survey's results, an analysis of the findings is to be completed and presented back to the council shortly after. By the surveys being delivered under contract, allows the opportunity for the work to be delivered under business-as-usual utilizing a methodology and delivery approach that increases response rate. The survey delivery has now become a requirement of the Housing Regulator and Consumer Standards Framework. Sandwell has a housing stock of approx. 28,059 properties including private finance initiative properties not including an additional 1,290 leaseholders. The satisfaction surveys will need to include all Sandwell Council tenants including private finance initiative properties, whilst the leaseholders require their own, individual surveys carried out. Sandwell currently collect data on the demographic of tenants including but not limited to gender, age, ethnicity, and the proportion of tenants with disabilities. The satisfaction surveys will need to be representative of Sandwell tenants considering both population and demographic. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents. To submit a quotation you will be required to 'Opt In'. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: 15th June 2023 at 15:00hrs Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d230937d-dd62-4bac-bfa5-c638faa63a19
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/af43b82d-0cde-4276-a5e8-8216e9c4eb4d
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

73 - Research and development services and related consultancy services

CPV Codes

72266000 - Software consultancy services

73000000 - Research and development services and related consultancy services

73200000 - Research and development consultancy services

73210000 - Research consultancy services

Notice Value(s)

Tender Value
£20,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 May 20232 years ago
Submission Deadline
15 Jun 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
10 Jul 2023 - 9 Jul 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
B70 8SZ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
West Bromwich Central
Westminster Constituency
West Bromwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-d230937d-dd62-4bac-bfa5-c638faa63a19-2023-05-25T12:41:11+01:00",
    "date": "2023-05-25T12:41:11+01:00",
    "ocid": "ocds-b5fd17-d230937d-dd62-4bac-bfa5-c638faa63a19",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "IT-230-6963-TASS/030523/MSJC 2023",
        "title": "Tenant Satisfaction Survey",
        "description": "TITLE OF PROJECT Tenant Satisfaction Surveys BRIEF DESCRIPTION Sandwell Council's Housing Service would like to deliver annual satisfaction surveys to tenants, across a two-year contract with the option to extend for a further two years. This will enable the council to collect feedback from the tenants to aid the improvement and development of services delivered. Following the delivery of the survey's results, an analysis of the findings is to be completed and presented back to the council shortly after. By the surveys being delivered under contract, allows the opportunity for the work to be delivered under business-as-usual utilizing a methodology and delivery approach that increases response rate. The survey delivery has now become a requirement of the Housing Regulator and Consumer Standards Framework. Sandwell has a housing stock of approx. 28,059 properties including private finance initiative properties not including an additional 1,290 leaseholders. The satisfaction surveys will need to include all Sandwell Council tenants including private finance initiative properties, whilst the leaseholders require their own, individual surveys carried out. Sandwell currently collect data on the demographic of tenants including but not limited to gender, age, ethnicity, and the proportion of tenants with disabilities. The satisfaction surveys will need to be representative of Sandwell tenants considering both population and demographic. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents. To submit a quotation you will be required to 'Opt In'. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: 15th June 2023 at 15:00hrs Additional information: TITLE OF PROJECT Tenant Satisfaction Surveys BRIEF DESCRIPTION Sandwell Council's Housing Service would like to deliver annual satisfaction surveys to tenants, across a two-year contract with the option to extend for a further two years. This will enable the council to collect feedback from the tenants to aid the improvement and development of services delivered. Following the delivery of the survey's results, an analysis of the findings is to be completed and presented back to the council shortly after. By the surveys being delivered under contract, allows the opportunity for the work to be delivered under business-as-usual utilizing a methodology and delivery approach that increases response rate. The survey delivery has now become a requirement of the Housing Regulator and Consumer Standards Framework. Sandwell has a housing stock of approx. 28,059 properties including private finance initiative properties not including an additional 1,290 leaseholders. The satisfaction surveys will need to include all Sandwell Council tenants including private finance initiative properties, whilst the leaseholders require their own, individual surveys carried out. Sandwell currently collect data on the demographic of tenants including but not limited to gender, age, ethnicity, and the proportion of tenants with disabilities. The satisfaction surveys will need to be representative of Sandwell tenants considering both population and demographic. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents. To submit a quotation you will be required to 'Opt In'. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: 15th June 2023 at 15:00hrs Is a Recurrent Procurement Type? : No",
        "datePublished": "2023-05-25T12:41:11+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "72266000",
            "description": "Software consultancy services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "73200000",
                "description": "Research and development consultancy services"
            },
            {
                "scheme": "CPV",
                "id": "73210000",
                "description": "Research consultancy services"
            },
            {
                "scheme": "CPV",
                "id": "73000000",
                "description": "Research and development services and related consultancy services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "B70 8SZ"
                    },
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 10000,
            "currency": "GBP"
        },
        "value": {
            "amount": 20000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (below threshold)",
        "tenderPeriod": {
            "endDate": "2023-06-15T15:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2023-07-10T01:00:00+01:00",
            "endDate": "2025-07-09T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/af43b82d-0cde-4276-a5e8-8216e9c4eb4d",
                "datePublished": "2023-05-25T12:41:11+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "description": "Additional information on how to apply for this contract",
                "url": "https://in-tendhost.co.uk/sandwellmbc/aspx/"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-124230",
            "name": "Sandwell Metropolitan Borough Council",
            "identifier": {
                "legalName": "Sandwell Metropolitan Borough Council"
            },
            "address": {
                "streetAddress": "West Bromwich, West Bromwich",
                "locality": "West Midlands",
                "postalCode": "B70 8SZ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Mitchell Simcox",
                "email": "mitchell_simcox@Sandwell.gov.uk",
                "telephone": "01215696000"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-124230",
        "name": "Sandwell Metropolitan Borough Council"
    }
}