Award

Customer Service Organisational Development

THE GUINNESS PARTNERSHIP LIMITED

This public procurement record has 1 release in its history.

Award

18 Nov 2016 at 20:17

Award Notice
Summary of the contracting process

In the procurement process titled "Customer Service Organisational Development," The Guinness Partnership Limited is seeking to appoint a partner to develop and implement a customer service training programme for its employees. This tender falls under the training services category (CPV code 80500000) and covers multiple regions in the United Kingdom, including North East, London, and South East. The contract, valued at £150,000, commenced on 1st August 2016 and runs until 31st July 2019. The tender process was completed with an award granted on 29th July 2016, with the relevant documentation made available for those expressing interest via email.

This tender presents a significant opportunity for businesses specialising in training and development, particularly those experienced in customer service improvement initiatives. Companies with a track record in delivering organisational training solutions, whether large or small, are well-suited to compete for similar future contracts. The scope for growth is substantial, as organisations continually seek to enhance their customer service capabilities in a competitive marketplace, making this an attractive sector for business expansion.

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Notice Information

Notice Title

Customer Service Organisational Development

Notice Description

Guinness are seeking to appoint a partner to translate our customer service style into a customer service organisational development programme and roll this out to Guinness employees. Additional information: The tender documentation is available by expressing an interest to: procurement@guinness.org.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d323f633-adc9-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3d619e55-6eb9-421f-9071-f8497ce3ec6c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not applicable
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80500000 - Training services

Notice Value(s)

Tender Value
£150,000 £100K-£500K
Lots Value
Not specified
Awards Value
£153,750 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
11 Jul 2016Expired
Future Notice Date
Not specified
Award Date
27 Jun 20169 years ago
Contract Period
31 Jul 2016 - 31 Jul 2019 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE GUINNESS PARTNERSHIP LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
NW1 3FG
Post Town
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Camden
Electoral Ward
Regent's Park
Westminster Constituency
Holborn and St Pancras

Supplier Information

Number of Suppliers
1
Supplier Name

LABINAH MANAGEMENT TRAINING LIMITED T/A

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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