Award

TOPdesk Service Management Tool

NORTH LINCOLNSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

24 May 2024 at 11:38

Award Notice
Summary of the contracting process

The North Lincolnshire Council has awarded a contract for the provision of TOPdesk Service Management Tool to TOPdesk UK Ltd. The procurement method used was direct award, with the contract period starting on 25th May 2024 and ending on 31st January 2025. The contract value is £41,799.96, and the tender deadline was 24th May 2024. The procurement falls under the services category and is located in Yorkshire and the Humber, United Kingdom.

This contract presents an opportunity for businesses specialised in software packages and information systems to collaborate with North Lincolnshire Council. Companies interested in providing call management solutions primarily within IT can leverage their expertise to offer services to various departments such as HR, Finance, Procurement, and Legal. The direct award method streamlines the contracting process, allowing suppliers to engage efficiently with the Council for mutual growth.

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Notice Information

Notice Title

TOPdesk Service Management Tool

Notice Description

TOPdesk is the primary application for call management used within the Authority. This function is used primarily within IT but has previously been extended for use by departments such as HR, Finance, Procurement and Legal

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d33b122c-39b5-443b-842c-8a9f86231a14
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c228675b-2f0a-40f0-9257-6c477670aabf
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£41,799 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
24 May 20241 years ago
Submission Deadline
24 May 2024Expired
Future Notice Date
Not specified
Award Date
23 May 20241 years ago
Contract Period
1 Feb 2024 - 31 Jan 2025 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTH LINCOLNSHIRE COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SCUNTHORPE
Postcode
DN15 6NL
Post Town
Doncaster
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE1 East Yorkshire and Northern Lincolnshire
Small Region (ITL 3)
TLE13 North and North East Lincolnshire
Delivery Location
TLE Yorkshire and The Humber
Local Authority
North Lincolnshire
Electoral Ward
Town
Westminster Constituency
Scunthorpe

Supplier Information

Number of Suppliers
1
Supplier Name

TOPDESK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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