Planning

Health and Wellbeing Staff Support Text Service

NHS ENGLAND

This public procurement record has 1 release in its history.

Planning

14 Mar 2022 at 16:59

Planned Procurement Notice
Summary of the contracting process

NHS England is initiating a procurement for the "Health and Wellbeing Staff Support Text Service", aimed at providing psychological support for health and care workers across the UK. This service is intended to continue a vital helpline that has been operational since June 2020, addressing various mental health challenges faced by NHS staff. The procurement is at the planning stage, with estimated contract values ranging from £90,000 to £270,000, and a contract period from 5th August 2022 to 5th August 2023. Interested suppliers must register their interest via the NHS e-procurement system, with a future notice communicated by 14th March 2022.

This tender presents an opportunity for businesses in the mental health and counselling sectors to expand their services within the public health framework. Companies that offer guidance and counselling services, particularly those with experience in supporting staff wellbeing in high-stress environments, would be particularly well-suited to compete. The open procurement method encourages a diverse range of suppliers, including small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), to participate in delivering essential support services to NHS staff.

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Notice Information

Notice Title

Health and Wellbeing Staff Support Text Service

Notice Description

The COVID-19 pandemic has highlighted the need of establishing a suitable health and wellbeing offer for all our staff. As a result, we have operated a national staff support text service since June 2020, to support our NHS staff who are under enormous pressure every day. Common themes that have emerged from the text service in the past six months, that we want to continue supporting our staff with include - * Job stress * Traumatic events * Caring responsibilities * Lack of support network * Relationship breakdowns * Health concerns Most common issues include: * Anxiety/stress * Depression/sadness * Suicide * Relationships * Self-harm * Isolation/loneliness The requirement is for a staff support text service, to continue to provide a psychological support offer for all NHS staff. The service is provided for all health and care workers across the country. Currently over 3600 NHS staff have contacted the helpline since June 2020. On average the text service receives between 170-200 conversations a month from NHS staff. The text service will offer NHS staff the opportunity to converse with trained crisis volunteers. The requirement will be to run a 7-day service, 24 hours a day, that can operate nationally, and is able to cater to all groups and demographics. This will need to be set up and delivered at a relatively fast pace, to enable a continuation in service for our workforce. There is a clinical risk attached to the necessity to keep the service continuous for our users, and therefore a gap in service will not be acceptable (a short period of transition between an old supplier and a new one can be agreed however). The existing contract is scheduled to end on the 5th August 2022. Additionally, the supplier should be able to provide anonymized and vital data, to the commissioning organisation, to provide further understanding of emerging concerns and issues related to the health and wellbeing of our workforce. The content, structure and delivery of the reports should be open to change depending on the requirements of the commissioning organisation. This will also conclude in an evaluation piece that will need to be carried out at intervals throughout the year. This will involve working with our evaluation lead to explore and deliver report/s through qualitative evaluation methods, such as interviews with users, to gain an in-depth understanding of service usage by staff. Supplier Expressions of Interest Interested suppliers should register on the NHS England & Improvement e-procurement system here: https://health-family.force.com/login * Once logged in click 'Find Opportunities' and search for 'Health and Wellbeing Staff Support Text Service' * Click 'Register Interest' * Once you have registered your interest you will be able to view the Requirements and submit a response to the question within the portal (See attached document for more details)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d3850647-9ac0-465e-bf37-9271638948c1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/929c6f3c-54ba-44e3-abce-1443e7a89721
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312300 - Guidance and counselling services

85312320 - Counselling services

Notice Value(s)

Tender Value
£270,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Mar 20223 years ago
Submission Deadline
Not specified
Future Notice Date
14 Mar 2022Expired
Award Date
Not specified
Contract Period
4 Aug 2022 - 5 Aug 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS2 7UE
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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