Tender

QU069 - Customer Satisfaction

BIRMINGHAM CITY COUNCIL

This public procurement record has 1 release in its history.

Tender

12 Apr 2017 at 14:21

Tender Notice
Summary of the contracting process

Birmingham City Council is conducting a tender titled "QU069 - Customer Satisfaction," aimed at measuring citizen satisfaction with its council services across multiple channels. The procurement process is currently in the Tender stage, with the submission deadline set for 12:00 hours (GMT) on 28th April 2017. This contract is part of the services industry and will be situated in Birmingham, United Kingdom. The duration of the contract will be 12 months, commencing on 1st August 2017 and concluding on 31st July 2018, with the possibility of annual renewals based on performance. The procurement method is an open procedure, and interested suppliers must register on the in-tend e-tendering platform to express their interest.

This tender presents significant opportunities for businesses involved in customer survey services and customer satisfaction analysis. Companies that specialise in gathering, analysing, and reporting customer feedback, particularly those familiar with public sector clients, would be well-suited to compete for this contract. Engaging with the Birmingham City Council to enhance their service delivery through effective measurement of citizen satisfaction could lead to long-term partnerships and increased business growth in the local government sector.

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Notice Information

Notice Title

QU069 - Customer Satisfaction

Notice Description

Birmingham City Council requires a supplier for the provision of measuring citizen satisfaction with its council services across multiple channels. Birmingham City Council is seeking a solution to measure customer satisfaction with their council services across multiple channels. Customer Services will require a measure of customer satisfaction that can be used to identify where improvements are needed. There is a requirement to be able to identify the interaction with the council when verbatim feedback has been received - this includes contacts via the online account and telephone. This contract will be for a period of 12 months commencing 1st August 2017 until 31st July 2018. The contract may be renewed on an annual basis depending on previous performance including the ability of the provider to deliver all deliverables on time to the agreed standard. BCC will be using its e-tendering system (in-tend) for the administration of this procurement process and providers must register with the system to be able to express an interest. The web address is: https://in-tendhost.co.uk/birminghamcc Registration and use of In-tend is free. All correspondence for this procurement process must be via the In-tend correspondence function. If you are unable to register with In-tend please either email us at: cps@birmingham.gov.uk or call 0121 464 8000. If you are interested in tendering please click on the following link to access Birmingham City Councils tender Portal: https://in-tendhost.co.uk/birminghamcc/ and submit your details to register as a bidder. We will send you a log on and password so you can download the tender documentation. Requests to participate must be by way of completion and return of the tender documentation no later than 12:00 hours (GMT) on 28th April 2017 using the Supplier Portal. Additional information: If you are interested in tendering please click on the following link to access Birmingham City Council's tender Portal. Delivery Notes Birmingham Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d49fc0a9-ba24-4cfe-aa73-906a0d6aba97
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/24230a9d-4719-4c74-8995-f732363532b8
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Apr 20178 years ago
Submission Deadline
28 Apr 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Jul 2017 - 31 Jul 2018 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BIRMINGHAM CITY COUNCIL
Contact Name
Manjit Samrai
Contact Email
manjit.samrai@birmingham.gov.uk
Contact Phone
0121 303 0349

Buyer Location

Locality
WEST MIDLANDS
Postcode
B4 7WB
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England)
Local Authority
Birmingham
Electoral Ward
Newtown
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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