Award

Customer Relationship Management System

MIDDLESBROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

07 Jun 2018 at 14:28

Award Notice
Summary of the contracting process

Middlesbrough Council has completed a public procurement process for a Customer Relationship Management System, classified under software package and information systems. The tender was conducted using an open procurement method, which concluded on 1st December 2017. The awarded contract, valued at £96,500, commenced on 17th January 2018 and will run until 16th January 2020. The procurement took place in the North East region of the United Kingdom, with Firmstep being the successful supplier.

This tender presents significant opportunities for businesses within the software and information systems industry, particularly those specialising in CRM solutions. Companies that are adept in open procurement processes and able to provide innovative and effective software solutions may find advantageous prospects for involvement in similar future tenders, as local authorities increasingly move towards enhancing their digital capabilities.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Customer Relationship Management System

Notice Description

Management System

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d57b8b1c-b105-4488-b12c-29c4f331b1d3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6a57a845-d2bf-43bc-9770-6ae4a01780ba
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£96,500 Under £100K
Lots Value
Not specified
Awards Value
£96,500 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Jun 20187 years ago
Submission Deadline
1 Dec 2017Expired
Future Notice Date
Not specified
Award Date
5 Jan 20188 years ago
Contract Period
17 Jan 2018 - 16 Jan 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MIDDLESBROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MIDDLESBROUGH
Postcode
TS1 2QQ
Post Town
Cleveland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC32 South Teesside
Delivery Location
TLC North East (England)
Local Authority
Middlesbrough
Electoral Ward
Newport
Westminster Constituency
Middlesbrough and Thornaby East

Supplier Information

Number of Suppliers
1
Supplier Name

FIRMSTEP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-d57b8b1c-b105-4488-b12c-29c4f331b1d3-2018-06-07T15:28:10+01:00",
    "date": "2018-06-07T15:28:10+01:00",
    "ocid": "ocds-b5fd17-d57b8b1c-b105-4488-b12c-29c4f331b1d3",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CCS032/2017",
        "title": "Customer Relationship Management System",
        "description": "Management System",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "North East",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 96500,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (below threshold)",
        "tenderPeriod": {
            "endDate": "2017-12-01T23:59:59Z"
        },
        "contractPeriod": {
            "startDate": "2018-01-17T00:00:00Z",
            "endDate": "2020-01-16T23:59:59Z"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        }
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/FrqU3KsZ",
            "name": "Middlesbrough Council",
            "identifier": {
                "legalName": "Middlesbrough Council",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/FrqU3KsZ"
            },
            "address": {
                "streetAddress": "Town Hall",
                "locality": "MIDDLESBROUGH",
                "postalCode": "TS12QQ",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "victoria_hayton@middlesbrough.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-88023",
            "name": "Firmstep",
            "identifier": {
                "legalName": "Firmstep"
            },
            "address": {
                "streetAddress": "15 Worship St, London EC2A 2DT"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/FrqU3KsZ",
        "name": "Middlesbrough Council"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-d57b8b1c-b105-4488-b12c-29c4f331b1d3-1",
            "status": "active",
            "date": "2018-01-05T00:00:00Z",
            "datePublished": "2018-06-07T15:28:10+01:00",
            "value": {
                "amount": 96500,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-88023",
                    "name": "Firmstep"
                }
            ],
            "contractPeriod": {
                "startDate": "2018-01-17T00:00:00Z",
                "endDate": "2020-01-16T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/6a57a845-d2bf-43bc-9770-6ae4a01780ba",
                    "datePublished": "2018-06-07T15:28:10+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}