Tender

Smart Ticketing Back-Office System

MERSEYTRAVEL

This public procurement record has 2 releases in its history.

Tender

29 Jul 2022 at 15:24

Tender Notice
Tender

30 Jun 2022 at 15:23

Tender Notice
Summary of the contracting process

Merseytravel is initiating a procurement process for a "Smart Ticketing Back-Office System" within the IT services industry, specifically aimed at consulting, software development, and support. This open tender, listed under the reference DN618255, is active and has a total contract value of £8,000,000. The tender submission period ends on 18 August 2022, with the contract expected to commence on 17 October 2022 and lasting until 30 June 2033. Businesses looking to participate should be aware that the delivery address is within the North West region of the United Kingdom.

This tender presents significant opportunities for companies specializing in IT services and system integration, particularly those with expertise in customer and card management systems. Small and medium-sized enterprises (SMEs) and voluntary and community sector enterprises (VCSEs) are encouraged to apply, as they may have innovative solutions to enhance the Merseytravel Smart Ticketing platform. This project not only offers a chance to engage in a long-term contract but also to play a pivotal role in modernising public transport services in the region.

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Notice Information

Notice Title

Smart Ticketing Back-Office System

Notice Description

Merseytravel is looking to procure a supplier to provide AMS-HOPS and CMS back-office systems to maintain and develop their Smart Ticketing platform. The AMS-HOPS (HOPS) is the core ITSO component which will act as the key conduit between all other elements of the ITSO System. It is crucial that the system provides a reliable means of generating, hosting and exchanging data with various ITSO and non-ITSO components, whilst at the same time ensuring that there is full transparency of the activities undertaken through user accessible views into the HOPS and high-quality reporting and data outputs. The Customer and Card Management System (CMS) will sit at the heart of the Merseytravel Smart Ticketing platform, enabling scheme participants to manage customers, tickets and travel tokens (ITSO and non-ITSO) in order to provide appropriate services to concessionary and commercial customers. Additional information: This opportunity is advertised on The Chest under reference DN618255. To express an interest and access the tender documents please use the following link: https://procontract.due-north.com/Advert?advertId=d9b3cedf-d9f6-ec11-8116-005056b64545&p=e0cc5631-4690-e511-80fb-000c29c9ba21

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-d58aa134-8e5f-493a-af18-c46828857908
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9b62dd91-a324-49e0-926a-f8603df68669
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£8,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jul 20223 years ago
Submission Deadline
18 Aug 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
16 Oct 2022 - 30 Jun 2033 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MERSEYTRAVEL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 1BP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLD North West (England)
Local Authority
Liverpool
Electoral Ward
Waterfront South
Westminster Constituency
Liverpool Riverside

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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